Restart for JSA claimants

It doesn't look like Restart have done any grassing. Rather someone at the Jobcentre has spotted DNA in the section where a start date should have been entered. So folks, forget what has been posted on here about Restart and JCP IT systems not talking to each other.

Oneman is correct in saying my non-time on Restart was due to end shortly and I suspect that is why some nosey parker WC went looking. May they be struck down with an itchy and painful boil in an embarrassing place! I was told enquiries will be made with Restart to find out when I last attended and what happened. I look forward to what the mendacious fuckers have to say.

If a new referral is made I think I will request the help of my MP. After all, I attended numerous appointments and was thus willing to do Restart. Had they not made up the rules and refused to deliver Restart, my time on Restart would have been up by the time a new referral is made. The guidance only mentions re-referral after failure to attend, not providers failure to register a start.

Charles1985 wrote:

mandy tori wrote:@Intincroi just curious, did you ask if those job clubs you attend are mandatory? looking at guidence i cannot see how they could be..

ive attended my last face to face recently so also back to bizniz as usual at jcp :-)

Did you give a restart a bad feedback on your last appointment?
What feedback did they give to you?
Wonder my feedback will be this December fucking pain in the ass we ever had at the restart office always being difficult and looking for trouble. y

Just do your own job search show the job centre WC that what i do each sign on they cannot sanction you your seek work at the own pace don't want a fucking parasite advisor next to you give you barking orders i never attended any job clubs they cannot even share my details to any third party so pointless me turning up they know full well i will turn down any restart jobs they give me told them straight in the face.
im also working part time hardly recieving any benefits at all.

Give me a restart job role i will do 2-3 days max and quit the role and seek extra hours ontop of my existing part time job or source another additional role on my own.
Also if i do your restart job role i will only do only *3 months and 29 days* max will mark this down in my calendar so you fucking parasites don't earn a dam penny of me the provider required someone in for 4 whole months before the restart provider gets paid by the DWP for long sustainable employment.

They always write this down in my action plan i just ignore this also the way this bitch advisor write this down is like
Claimant must attend job club this Friday 2pm location this place if he doesn't attend this there will be repercussions on his next appointment sounds like a direct threat to me.

I just avoid this request fucking advisory people cannot speak to me politely without using threaten words and behaviour shocking how this advisor talk to people like this also the manager seems to condone this type of behaviour the restart office im currently using they speak in Roadmen type behaviour language.

Also a few weeks ago i had enough i went into the restart office on a random day to make a official complaint asked where is the fucking manager get him out NOW in a raging angry voice they thought i wanted a fight lol they sent out the receptionist to deal with the complaint they all talk tough but hide away like little girls once challenged fucking wetwipes.

I even sent in a email to this manager after this saying im not providing and sharing my employer details to your third party company you god dam parasites scam company his reply is fine don't bother do you own thing.

i didn't give them bad feedback as they haven't done anything bad to me at all. didn't consent to anything they offered (using the portal, signing for anything, provide them a copy of a CV) so they ultimately ran out of things to ask me for.

i could complain that they never funded some of the exam fee's i had requested but in all fairness they want to have people do lengthy courses and not just the exams - i prefer self study for what i was after (comptia / cisco) and they don't offer courses via their partners on those qualifications. they class them as "too advanced"

They have registered a start Ignatius. It starts on your first appointment and you have proof of that.
 Day1 the day from which a DM can sanction for FTA or FTP in Restart but only if the attendance or activity was on a notice. The day you attended the mandated initial meeting is the date they have to enter onto PRaP as Day 1 no matter what you signed or didn't sign for on Day 1. That start date can't be changed to any other date once it's on a notice given to you by the DWP and you attended.

If they have lied to you and it looks like they have then they are not trustworthy or incompetent at their job and you should not have to deal with them or be referred back to a scheme that cant be trusted. it might get to a DM or mandatory reconsideration but it will not go further than that.
If they didn't lie then they have broken their contract with DWP. Either way, you win even if they try to make it difficult for you.

Ignatius wrote:It doesn't look like Restart have done any grassing. Rather someone at the Jobcentre has spotted DNA in the section where a start date should have been entered. So folks, forget what has been posted on here about Restart and JCP IT systems not talking to each other.

They can view start dates on the PRaP. It's how it's supposed to be done and the PRaP notifies the job centre when your time on restart is up. Everything else suggests they have limited contact unless restart raises an issue. The FOI I posted somewhere above says they can't re-refer you if you've completed. Maybe you can argue that you have. Were you still going to appointments?

mandy tori wrote:i could complain that they never funded some of the exam fee's i had requested but in all fairness they want to have people do lengthy courses and not just the exams - i prefer self study for what i was after (comptia / cisco) and they don't offer courses via their partners on those qualifications. they class them as "too advanced"

They offer CompTIA on bootcamps, but you're right - you'd be forced to attend classes.

How will restart even remember you, what ever they tell WC they will be making it up, because 100% that restart won't even remember what you look like.

oneman wrote:Muppet1970. Have you asked them to contact you by post only? That will sicken them. Also how long has it been since your last appointment if it's more than two weeks f2f or 2 weeks phone then they have broken their contract with DWP.

Yes asked them twice send me a letter anyway ain't chasing them for fortnightly appointments fuckers cannot do their jobs correctly ain't my fault only reason they have given up on me caused so much trouble no advisor wants to deal with me once entered the office my PA say someone else going to be dealing with you todayalso with my appointments they just put me into a little room and some random advisor comes in and say sign the attendance and print out my bus tickets and go on your way checking the portal says appointment is August 25th 2023 2pm anyway that is very long time who cares only have 5 months remaining.

Maybe they just mark me down automatically every fornightly and see me every 6 weeks till the end who know all i know they want me out i literally caused mayhem for 6 months straight the manager even said go home once to me.

When it gets to nearer the end of your time, I would be putting in an official complaint. Until then don't poke the dragon. These parasites need to be stopped and the more complaints the better.

oneman wrote:When it gets to nearer the end of your time, I would be putting in an official complaint. Until then don't poke the dragon. These parasites need to be stopped and the more complaints the better.

These parasites had more complaints than the whole people using the scheme itself they even said they only had 10 complaints in 20 months i managed to do 8 in 5 months even told the manager by email my sourced job you and your third party private firm ain't taking any credit no doubt they have me on their hit list after that already flipped them off to the max i have done this way to early last month would be better suited...

Fucker once even mentioned please take more hours and leave the scheme immediately you never get to see us again that email really had kicked off things most people using this scheme are afraid to challenge them let alone send a email to the manager lol

Ignatius wrote:It doesn't look like Restart have done any grassing. Rather someone at the Jobcentre has spotted DNA in the section where a start date should have been entered. So folks, forget what has been posted on here about Restart and JCP IT systems not talking to each other.

Oneman is correct in saying my non-time on Restart was due to end shortly and I suspect that is why some nosey parker WC went looking. May they be struck down with an itchy and painful boil in an embarrassing place! I was told enquiries will be made with Restart to find out when I last attended and what happened. I look forward to what the mendacious fuckers have to say.

If a new referral is made I think I will request the help of my MP. After all, I attended numerous appointments and was thus willing to do Restart. Had they not made up the rules and refused to deliver Restart, my time on Restart would have been up by the time a new referral is made. The guidance only mentions re-referral after failure to attend, not providers failure to register a start.

You can always say communication don't give them ideas to patch this up sadly after this DWP will definitely improve the communication systems between WC and restart providers and people that are still on JSA always never been anyone talking to each other the amount of times my WC says how is restart im like seriously your the one put me onto this programme your asking me how is restart ask them instead..

Muppet1970. You need to officially complain to the DWP and the Restart. Restart doesn't give two hoots what you say but DWP has to investigate and it doesn't look good for Restart when they are under investigation, again.

oneman wrote:Muppet1970. You need to officially complain to the DWP and the Restart. Restart doesn't give two hoots what you say but DWP has to investigate and it doesn't look good for Restart when they are under investigation, again.

Will be complaining at the last week remaining on my programme to DWP don't want a gang of parasites Roadmen at my door step already see the tension building up getting to breaking point trying to stay under the radar now.

oneman wrote:Muppet1970. You need to officially complain to the DWP and the Restart. Restart doesn't give two hoots what you say but DWP has to investigate and it doesn't look good for Restart when they are under investigation, again.

Very 100% correct "DWP" provide restart providers the contracts more you complain to restart manager or the company itself they make it you have some mental illness some shit like that and these parasites bullies gossip about you across the office lunch hour free time no shit these bullies are professional nobodies they will happy to see you suffer harder, humiliate, mock, belittle i iterally had better treatment at the start without complaining since then after 4 complaints the amount of condescending shite talk from each advisor towards me soon last two month ago a advisor asked me is your mental health OK fucker soon your getting a black eye.

Jeez reading through reddit lol https://www.reddit.com/r/DWPhelp/comments/14vvov0/restart_scheme_rules/

Does anyone know how PRaP works? Restart entered a DNA for the initial meeting 11 months ago, which was 30 days after the initial meeting they claim I didn't attend. The guidance suggests a DNA the initial meeting after 30 days triggers a notification to JCP. Surely the mothership computer would have been bleeping away and a WC should have noticed a long, long time ago and investigated further.

I'm fortunate in being a sneaky so and so who recorded Restart meetings. Had I not done so, how could I be expected to reliably recall what happened almost a year ago?

Sounds like restart lied about you not attending and your work coach fucked up by not noticing the DNA. I don't see how any of that can be your fault.

Do you have a copy of your original email that you mentioned on page 3 here. You should still be able to trace old emails and other communications on there for evidence.

I think I will play it cool and see what Rambo the WC has on me at my next appointment. Just to be on the safe side I've spent the afternoon reading the transcripts of my Restart meetings.

1) First meeting I didn't record and only have my notes to go on. It all went smoothly until I wouldn't sign the forms.

2) 2 weeks later they conduct a scheduled phone appointment. This does prove I attended the previous appointment. The advisor discusses the action plan from the first meeting, my previous work history and other info they could only have obtained had I attended and they confirm I signed the attendance register - the guidance says that the register can be used to register a start. They also confirm my next appointments which had been made at the previous appointment.

3) The next week I get an unexpected text telling me I missed an appointment. Initially they tell me this is a mistake but later send me text saying I need to attend to sign the paperwork I didn't sign. Surely that strongly suggests I was attending?

4) I attend appointment. My sneaky recording confirms I signed the attendance register - again, they could have registered a start but they didn't want to. Rest of the meeting is a confused advisor and Ignatius. When he looks up my records they have all vanished, instead replaced by failed to participat. I repeatedly make it clear my only problem was with signing paperwork.

5) A week later my advisor turns into Alan Partridge and starts yelling at me I must sign the forms. He miraculously finds the records from my first appointment which had been lost a week earlier and says he doesn't need to do the assessments because I'd done them a month ago.

6) 2 weeks later they stand me up. When I ring my advisor he tells me because I wouldn't sign the forms I'm not on Restart, my JSA claim has been closed and the Jobcentre know everything.

7) 2 weeks after that I had an appointment that they forgot to cancel so like the swot I am I called the office to check if it was f2f or telephone. I got told I wasn't on Restart anymore because I wouldn't sign the forms and it had all been put in writing to the jobcentre.

I can show I attended and that Restart chose not to register a start and let me attend because I wouldn't sign forms, but I'm just not sure I want a WC knowing I've been recording. I don't know if that text message will suffice as proof of attendance on it's own.

Hopefully Restart will say I wouldn't sign the forms which will confirm I did attend.

Fuckers always get you to take the blame and spin the shit around happens alot with all the advisors I had with appointments as long you have proof you attended your first appointment and they sacked you after that you should be fine.

I also think your WC pulled them up you are nearing the end of restart programme asked how is this claimant doing with the progress found out you haven't been attending.

Oneman, I still have the email I cite on page 3. It's the standard welcome to Restart email and gives details of yet another initial appointment. After I query this they first say it's a mistake but later send a text confirming I do need another initial appointment to sign the paperwork. To me that strongly suggests I did attend the first appointment but who knows what The Man will think.

As Leaf says, Restart lied, probably because they didn't want me but knew not signing forms wasn't a good enough reason to sack me. And the Jobcentre have fucked up because, well, they're the Jobcentre. I fail to see how they could re-refer me. This should have been spotted an awful long time ago. The guidance only mentions re-referral if you fail to attend the initial meeting but I did attend so I have no idea if I can be sent back.

Ignatius. Transcripts of recordings will only be needed at the tribunal and this will never get there, believe me. Please do announce to everybody that you have transcripts of these recordings and you will use them as evidence at every opportunity as this also scares the shit out of them not knowing what evidence you have. They will try and say you're not allowed to do that but as it was for personal use and no other people were recorded then they are fucked. They hate it when the shoe is on the other foot.
Again try and find the original emails you mentioned from them. The attendance register is great evidence.
Do you still have the text's they sent you? Yes, that does prove a lot.
It looks to me that they don't have a leg to stand on and your diligence in recording and keeping everything will stand you in good stead. Well done.
Am I allowed to be proud?

Ignatius wrote:Oneman, I still have the email I cite on page 3. It's the standard welcome to Restart email and gives details of yet another initial appointment. After I query this they first say it's a mistake but later send a text confirming I do need another initial appointment to sign the paperwork. To me that strongly suggests I did attend the first appointment but who knows what The Man will think.  

As Leaf says, Restart lied, probably because they didn't want me but knew not signing forms wasn't a good enough reason to sack me. And the Jobcentre have fucked up because, well, they're the Jobcentre. I fail to see how they could re-refer me. This should have been spotted an awful long time ago. The guidance only mentions re-referral if you fail to attend the initial meeting but I did attend so I have no idea if I can be sent back.

As long as you participated then there is nothing to sanction. I can see another "technicality" occurring.
Did I mention I got a 2-week discretionary payment for the mistakes they made after I made an official complaint? I did not even ask for compensation I asked for things to be fixed and made right but that did not happen so that is why I'm continuing the complaint to the ICO.

Proud away, Oneman .

I kept the texts and emails. I think I will trot along to my next WC appointment with the relevant sections of the provider guidance, email, text, FOI about not signing paperwork, the paperwork I refused to sign and my transcripts from the meetings/phone calls. If required I will quote from my transcripts to demonstrate I attended and let them know I mean business.

To all others of the forum, this demonstrates the importance of keeping verifiable records - screenshot and record everything. A phone log probably won't cut the mustard - it merely proves a call took place, not the content of the call. There is no way I could accurately remember meetings from nearly 365 days ago (yes, that's how close to the end I was🤮). As long as I can prove I attended I don't see how they can sanction me for non-attendance or re-refer me. Recordings have other benefits. My advisor was clearly losing his shit and shouting at me but that's only provable with a recording.

One other thing I would advise about proving attendance is to take a sneaky photo of the attendance register. The guidance does say signatures on site registers can be used as evidence of starting Restart so it could also be used as proof of attending other appointments. Likewise, if you claim back bus fares, keep the proof. You never know when it will come in handy.

2 weeks discretionary payment just for complaining? I can see myself needing to make a complaint to the JCP...

Ignatius wrote:2 weeks discretionary payment just for complaining? I can see myself needing to make a complaint to the JCP...

Please do? They failed to do their job and let things slide as it was easier for them to do nothing than provide a good service to me? The same attitude was taken by the managers.
There were several/many complaints but they only partially accepted one of them and blamed a new work roach. Nothing has changed so it will all happen again.  I actually did not get this resolved. My complaints and an internal investigation were raised by my MP after I pestered her so often. (it's what they get paid to do) It did get some results. Just not the results I wanted. I did not want or request the cash but they think they can pay me off and take it no further. I don't forgive or forget, you know that. They have tried pushing this same regurgitated shit for decades now. (no matter how many "jobs for life" you have had in between.) It just gets worse. I've had enough. It needs to change and I know an insane girl who can help me with that.

You have to remember my first official complaint was sent back to the manager I complained about to investigate.
This is DWP logic.

PS. Do be the invisible man and not poke the dragon. Do not mention anything at your next meeting until they mention it. Even if they do mention it acts like you have no memory of it as you are quite forgetful since the covid outbreak. You can't be sanctioned for being forgetful unless they sent you  (evidence) in writing and you gave confirmation of it..

I will play it cucumber cool and let the WC take the lead. If Restart confirm I wouldn't sign forms then that shows I attended and the matter should be swept under their grubby carpet.

It's funny you should mention memory loss. When the WC went all Starsky and Hutch and asked me when I last attended Restart, I suffered the most appalling memory loss and said I'd have to check my diary when I got home because I couldn't remember. Off to Hell I go.