I have an odd message in my UC journal
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I have an odd message in my UC journal
I recently received a notification to attend the JC in person. This was followed by a notification to make myself available for a telephone call. I replied that I don't have a telephone. The call was cancelled but there was a notification to upload photos of identity documents with a photo of me holding them, to prove my identity (I am not a new claimant BTW)
Further:
Has anyone heard of 'Trust and Protect' as quoted by the roach?
I finished a job shortly before lockdown was announced so my claim is from a couple of weeks before lockdown was announced (usual processes in place, definitely no coronavirus measures in place at the time). On that basis, it is not clear how I can have been overpaid backdated to February 2020. I was job-seeking for the whole of that time.
Any advice would be most welcome please.
DWP worker (not usual local roach) wrote:
Hi Caker, Please complete the following instructions for the
documents we require. Please attach a close up picture of your
photographic I.D, either a passport or driving license, to the to-do.
Please ensure we can see all details on the document. Can you also
upload a photo of yourself holding your passport or driving license
next to yourface to verify your photograph. If you do not have any
photo identification you can also send us a birth certificate, medical
card, or hospital letter.
You need to do this by date redacted by Caker.
Click 'done' below when you are finished uploading. Your work coach
will not get your documents until you do.
Further:
DWP worker (not usual local roach) wrote:
If you do not complete this to-do by date redacted by Caker your claim will face closure
from the start of your claim. Ifthis happens, you will have to pay back any money
you have received from Universal Credit as you will no longer be entitled to it.
If you have any issues, please let me know.
Kind regards,
DWP Roach
Service centre not local to Caker
Hi Caker,
I apologise for making a telephone appointment with you. I did not see the note
that you do not have a telephone.
The reason forthis appointment is to further verify your identity. When you made
your claim to universal credit last year it was during a period called 'Trust and
Protect'. This was put in place to help us deal with the large influx of claims due to
coronavirus. During Trust and Protect we were unable to verify peoples' identities
to the highest standard we usually would. I am part of a specialist team and we are
contacting everyone that made a claim during that time to verify their identities to
our higher standard.
As you are unable to talk to me overthe phone, I will have to set a document
upload for you to provide proof of your identity. I will send you instructions of what
we require on a separate journal message.
Kind regards
DWP Roach
Service centre not local to Caker
Has anyone heard of 'Trust and Protect' as quoted by the roach?
I finished a job shortly before lockdown was announced so my claim is from a couple of weeks before lockdown was announced (usual processes in place, definitely no coronavirus measures in place at the time). On that basis, it is not clear how I can have been overpaid backdated to February 2020. I was job-seeking for the whole of that time.
Any advice would be most welcome please.
Last edited by Caker on Wed May 12, 2021 7:52 am; edited 4 times in total (Reason for editing : security redaction)
Caker- Posts : 1813
Points : 2417
Reputation : 270
Join date : 2017-04-14
Re: I have an odd message in my UC journal
Caker wrote:I recently received a notification to attend the JC in person. This was followed by a notification to make myself available for a telephone call. I replied that I don't have a telephone. The call was cancelled but there was a notification to upload photos of identity documents with a photo of me holding them, to prove my identity (I am not a new claimant BTW)DWP worker (not usual local roach) wrote:
Hi Caker, Please complete the following instructions for the
documents we require. Please attach a close up picture of your
photographic I.D, either a passport or driving license, to the to-do.
Please ensure we can see all details on the document. Can you also
upload a photo of yourself holding your passport or driving license
next to yourface to verify your photograph. If you do not have any
photo identification you can also send us a birth certificate, medical
card, or hospital letter.
You need to do this by date redacted by Caker.
In law you have a month to provide evidence:
Evidence and Information in connection with a claim A2112 - A2117
A2112 A person who makes a claim for benefit, or on whose behalf a claim is made (other than JSA) may be required to1
1. supply information and evidence in connection with the claim or any question arising out of it, as is considered appropriate and
2. do so in a manner as determined within one month of being required to do so or such longer period as is considered reasonable1.
Note: There are specific information and evidence requirements for PIP - see ADM Chapter P2 for information and evidence requirements for PIP. 1 UC, PIP, JSA & ESA (C&P) Regs, reg 37(1-3)
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/957493/adma2.pdf
You can provide evidence in another format:
https://www.whatdotheyknow.com/request/you_cannot_claim_universal_credi
Click 'done' below when you are finished uploading. Your work coach
will not get your documents until you do.
Further:DWP worker (not usual local roach) wrote:
If you do not complete this to-do by date redacted by Caker your claim will face closure
from the start of your claim. Ifthis happens, you will have to pay back any money
you have received from Universal Credit as you will no longer be entitled to it.
If you have any issues, please let me know.
Kind regards,
DWP Roach
Service centre not local to Caker
Hi Caker,
I apologise for making a telephone appointment with you. I did not see the note
that you do not have a telephone.
The reason forthis appointment is to further verify your identity. When you made
your claim to universal credit last year it was during a period called 'Trust and
Protect'. This was put in place to help us deal with the large influx of claims due to
coronavirus. During Trust and Protect we were unable to verify peoples' identities
to the highest standard we usually would. I am part of a specialist team and we are
contacting everyone that made a claim during that time to verify their identities to
our higher standard.
As you are unable to talk to me overthe phone, I will have to set a document
upload for you to provide proof of your identity. I will send you instructions of what
we require on a separate journal message.
Kind regards
DWP Roach
Service centre not local to Caker
Has anyone heard of 'Trust and Protect' as quoted by the roach?
Could only find this quickly:
A special 'trust and protect' package will ensure thousands of low income residents in MK will not go without benefits due to the coronavirus crisis, the city's Jobcentre manager has promised.
https://www.miltonkeynes.co.uk/lifestyle/benefits-be-paid-trust-jobcentre-suspends-face-face-assessments-milton-keynes-2482203
I finished a job shortly before lockdown was announced so my claim is from a couple of weeks before lockdown was announced (usual processes in place, definitely no coronavirus measures in place at the time). On that basis, it is not clear how I can have been overpaid backdated to February 2020. I was job-seeking for the whole of that time.
I am presuming you closed your claim timeously and restarted your UC claim in the prescribed manner.
You will need seek further information from DWP regarding the overpayment.
Any advice would be most welcome please.
D.Appleby- Posts : 165
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Join date : 2021-02-19
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Re: I have an odd message in my UC journal
Thanks D.Appleby.
When I started the job I closed my claim and when the job ended I reclaimed. No wrongdoing on my part. I don’t think there has been any over-payment as I was unemployed for the whole of lockdown until now. I think this person is using coercive tactics because s/he was obliged to cancel a mandatory phone interview because I said I have no phone.
What aroused my suspicion was the implication that I will only lose entitlement if I don’t upload the photos. I smell a rat. A claim is either fraudulent or it is not. Mine is not.
I have just started a new temp’ job so my claim will be ending shortly. Surely it would be for the DWP to prove my claim was fraudulent (it never was so no evidence exists). I supplied all the asked for identity documents at the time and there was no problem then.
When I started the job I closed my claim and when the job ended I reclaimed. No wrongdoing on my part. I don’t think there has been any over-payment as I was unemployed for the whole of lockdown until now. I think this person is using coercive tactics because s/he was obliged to cancel a mandatory phone interview because I said I have no phone.
What aroused my suspicion was the implication that I will only lose entitlement if I don’t upload the photos. I smell a rat. A claim is either fraudulent or it is not. Mine is not.
I have just started a new temp’ job so my claim will be ending shortly. Surely it would be for the DWP to prove my claim was fraudulent (it never was so no evidence exists). I supplied all the asked for identity documents at the time and there was no problem then.
Caker- Posts : 1813
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Re: I have an odd message in my UC journal
I have been given 13 days to upload my evidence, so definitely not a month. I have now been told that failure to upload the documents by the deadline will result in the registering of an over payment against my claim and this will be recovered from me. Not sure how lawful that is.
The link to FZ info’ seems to indicate that ID is not necessary as there is other identification methodology that can be used.I supplied ID that the WC was satisfied with at my reclaim in 2020.
I really need help with this one. Is it alright if I pm you please?
The link to FZ info’ seems to indicate that ID is not necessary as there is other identification methodology that can be used.I supplied ID that the WC was satisfied with at my reclaim in 2020.
I really need help with this one. Is it alright if I pm you please?
Last edited by Caker on Wed May 12, 2021 7:28 pm; edited 1 time in total
Caker- Posts : 1813
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Re: I have an odd message in my UC journal
I think I need to submit a SAR, or whatever the new name is. I cannot remember the process. Can someone remind me please? I am in a bit of a state and I have work in the morning.
Caker- Posts : 1813
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Re: I have an odd message in my UC journal
....Just had a thought: is this a new DWP clawback strategy for people who claimed during the pandemic?
It must affect others.
It must affect others.
Caker- Posts : 1813
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Re: I have an odd message in my UC journal
Caker wrote:I think I need to submit a SAR, or whatever the new name is. I cannot remember the process. Can someone remind me please? I am in a bit of a state and I have work in the morning.
Guidance
Request your personal information from the Department for Work and Pensions
https://www.gov.uk/guidance/request-your-personal-information-from-the-department-for-work-and-pensions
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Re: I have an odd message in my UC journal
Suggested reply to DWP's UC Journal
pm me if you need further assistance.
Dear DWP
I understand a Universal Credit online account remains open for 6 months after a claim ends .
[/hide]
Furthermore, I finished a job prior to lockdown and made a re-claim that was not subjected to Trust & Protect procedures.
An initial Evidence Interview is not required in these circumstances.
I believe the procedure is the same throughout the UK:
https://www.nidirect.gov.uk/articles/universal-credit-reclaims
If you qualify for a reclaim when you return to Universal Credit, you will:
• have to actively make a reclaim through your existing Universal Credit online account
• only need to tell Universal Credit about anything that has changed since your last claim, as the Department already holds details from your previous claim
• have to agree a ‘Commitment’
• not have to attend an Initial Evidence Interview
Further information
https://www.whatdotheyknow.com/request/317043/response/783603/attach/3/617%20Universal%20Credit%20Reawards%20rapid%20reclaims%20run%20ons%20Policy.pdf?cookie_passthrough=1
If the aforementioned official advice in incorrect please provide me with the latest information via a Freedom of Information Request.
Addition:
Just to mention that claimants have 1 month to provide evidence to DWP.
Evidence and Information in connection with a claim A2112 - A2117
A2112 A person who makes a claim for benefit, or on whose behalf a claim is made (other than JSA) may be required to1
1. supply information and evidence in connection with the claim or any question arising out of it, as is considered appropriate and
2. do so in a manner as determined within one month of being required to do so or such longer period as is considered reasonable1.
Note: There are specific information and evidence requirements for PIP - see ADM Chapter P2 for information and evidence requirements for PIP. 1 UC, PIP, JSA & ESA (C&P) Regs, reg 37(1-3)
DWP's evidence list: https://www.leicester.gov.uk/media/180423/universal-credit-evidence-check-list-oct-2015.pdf
Caker
pm me if you need further assistance.
Last edited by D.Appleby on Fri May 14, 2021 6:50 am; edited 2 times in total
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Re: I have an odd message in my UC journal
Many thanks D.Appleby, I will send this first chance I get. I will pm you just to add some contextual detail that I wish to share.
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Re: I have an odd message in my UC journal
SAR now done. Thanks for reminder.
Caker- Posts : 1813
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Caker- Posts : 1813
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Re: I have an odd message in my UC journal
That must be a weight off your mind Caker .
I was wondering if the link about 'over payments' you supplied could be placed in the 'Benefits Advice Links'️ folder, in a sticky notes format?
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Re: I have an odd message in my UC journal
I can't see hidden content within posts.
D.Appleby- Posts : 165
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Re: I have an odd message in my UC journal
Overpayments caused by a claimant
D1006 A claimant may cause an overpayment by
1. giving wrong information when making their claim or
2. failing to give relevant information when making their claim or
3. being late in reporting a change of circumstances which affects their existing benefit award or
4. giving wrong information when reporting a change of circumstances which affects their existing
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/938606/admd1.pdf
D1006 A claimant may cause an overpayment by
1. giving wrong information when making their claim or
2. failing to give relevant information when making their claim or
3. being late in reporting a change of circumstances which affects their existing benefit award or
4. giving wrong information when reporting a change of circumstances which affects their existing
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/938606/admd1.pdf
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Re: I have an odd message in my UC journal
D.Appleby wrote:Overpayments caused by a claimant
D1006 A claimant may cause an overpayment by
1. giving wrong information when making their claim or
2. failing to give relevant information when making their claim or
3. being late in reporting a change of circumstances which affects their existing benefit award or
4. giving wrong information when reporting a change of circumstances which affects their existing
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/938606/admd1.pdf
Yes that is the document. None of those things apply to my claim.
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Re: I have an odd message in my UC journal
Now that I have a job, can action still be taken to recover the money that I don’t owe?
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Re: I have an odd message in my UC journal
D.Appleby wrote:I can't see hidden content within posts.
I don’t think there is any hidden content.
Caker- Posts : 1813
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Re: I have an odd message in my UC journal
Found this:
https://novaramedia.com/2021/02/11/no-benefit-claimants-still-arent-exploiting-the-system/
I suspect DWP investigators are targeting the low hanging fruit of genuine claimants.
This culture of false accusation could be more widespread than we thought.
https://novaramedia.com/2021/02/11/no-benefit-claimants-still-arent-exploiting-the-system/
I suspect DWP investigators are targeting the low hanging fruit of genuine claimants.
Josh Gaber-Doyon wrote:
The DWP’s culture and algorithms have treated legitimate claimants as fraudsters.’
Despite the increased news coverage of large-scale criminal operations carrying out digital benefit fraud, the reality is that ordinary recipients have borne the brunt of the negative attention, says Linda Burnip, co-founder of DPAC. “People don’t tend to differentiate, they just sort of assume that it means anyone who claims might be a benefit fraud.”
This culture of false accusation could be more widespread than we thought.
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Re: I have an odd message in my UC journal
Actually, any penalty is ridiculous because if I am a real fraudster the money will be recovered from the person whose identity I am alleged to have stolen doh!
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Re: I have an odd message in my UC journal
Pintel wrote:
That must be a weight off your mind Caker .
I was wondering if the link about 'over payments' you supplied could be placed in the 'Benefits Advice Links'️ folder, in a sticky notes format?
I have started a new thread in the benefit advice folder.
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Re: I have an odd message in my UC journal
They seem to be suggesting I am not Caker but someone else who stole Caker’s identity and used it to make a fraudulent claim which the real Caker (me in fact) must pay for. You couldn’t make it up.
I am sorry for the real victims of fraud but I have not defrauded anyone.
https://www.theguardian.com/money/2020/nov/14/universal-credit-fraud-scam
I am sorry for the real victims of fraud but I have not defrauded anyone.
https://www.theguardian.com/money/2020/nov/14/universal-credit-fraud-scam
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Re: I have an odd message in my UC journal
It is worrying Caker, it seems the Universal Credit isn't fit for purpose . It would be interesting to see how much fraud there was in the old system ( ESA, PIP, JSA), compared to the Universal Credit?
Especially seeing that the UC is focused towards an online system, which seems to be making it easier for cyber criminals.
Also what is the appeals process with the DWP , for fraud? While it is a criminal matter, the DWP should be the first port of call?
Especially seeing that the UC is focused towards an online system, which seems to be making it easier for cyber criminals.
Also what is the appeals process with the DWP , for fraud? While it is a criminal matter, the DWP should be the first port of call?
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Re: I have an odd message in my UC journal
This is all I can see in this post.
https://respectfulbenefits.forumotion.com/t4694-i-have-an-odd-message-in-my-uc-journal#13992
There is no link/copy.
https://respectfulbenefits.forumotion.com/t4694-i-have-an-odd-message-in-my-uc-journal#13992
Caker wrote:Found this
I don’t meet any of the criteria for overpayment.
There is no link/copy.
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Re: I have an odd message in my UC journal
My mistake
This is what I was trying to link to but I must have linked to a PDF and not the webpage
https://www.gov.uk/government/publications/benefit-overpayment-recovery-staff-guide/benefit-overpayment-recovery-guide
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