I have an odd message in my UC journal

DWP worker (not usual local roach) wrote:

Hi Caker, Please complete the following instructions for the
documents we require. Please attach a close up picture of your
photographic I.D, either a passport or driving license, to the to-do.
Please ensure we can see all details on the document. Can you also
upload a photo of yourself holding your passport or driving license
next to yourface to verify your photograph. If you do not have any
photo identification you can also send us a birth certificate, medical
card, or hospital letter.

You need to do this by date redacted by Caker.

Click 'done' below when you are finished uploading. Your work coach
will not get your documents until you do.  

DWP worker (not usual local roach) wrote:  

If you do not complete this to-do by date redacted by Caker your claim will face closure
from the start of your claim. Ifthis happens, you will have to pay back any money
you have received from Universal Credit as you will no longer be entitled to it.
If you have any issues, please let me know.
Kind regards,
DWP Roach
Service centre not local to Caker



Hi Caker,
I apologise for making a telephone appointment with you. I did not see the note
that you do not have a telephone.
The reason forthis appointment is to further verify your identity. When you made
your claim to universal credit last year it was during a period called 'Trust and
Protect'. This was put in place to help us deal with the large influx of claims due to
coronavirus. During Trust and Protect we were unable to verify peoples' identities
to the highest standard we usually would. I am part of a specialist team and we are
contacting everyone that made a claim during that time to verify their identities to
our higher standard.
As you are unable to talk to me overthe phone, I will have to set a document
upload for you to provide proof of your identity. I will send you instructions of what
we require on a separate journal message.
Kind regards  
DWP Roach
Service centre not local to Caker        

Caker wrote:I recently received a notification to attend the JC in person. This was followed by a notification to make myself available for a telephone call. I replied that I don't have a telephone. The call was cancelled but there was a notification to upload photos of identity documents with a photo of me holding them, to prove my identity (I am not a new claimant BTW)

DWP worker (not usual local roach) wrote:

Hi Caker, Please complete the following instructions for the
documents we require. Please attach a close up picture of your
photographic I.D, either a passport or driving license, to the to-do.
Please ensure we can see all details on the document. Can you also
upload a photo of yourself holding your passport or driving license
next to yourface to verify your photograph. If you do not have any
photo identification you can also send us a birth certificate, medical
card, or hospital letter.

You need to do this by date redacted by Caker.

In law you have a month to provide evidence:

Evidence and Information in connection with a claim A2112 - A2117
A2112 A person who makes a claim for benefit, or on whose behalf a claim is made (other than JSA) may be required to1
1. supply information and evidence in connection with the claim or any question arising out of it, as is considered appropriate and
2. do so in a manner as determined within one month of being required to do so or such longer period as is considered reasonable1.
Note: There are specific information and evidence requirements for PIP - see ADM Chapter P2 for information and evidence requirements for PIP. 1 UC, PIP, JSA & ESA (C&P) Regs, reg 37(1-3)

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/957493/adma2.pdf

You can provide evidence in another format:
https://www.whatdotheyknow.com/request/you_cannot_claim_universal_credi

Click 'done' below when you are finished uploading. Your work coach
will not get your documents until you do.  

Further:

DWP worker (not usual local roach) wrote:  

If you do not complete this to-do by date redacted by Caker your claim will face closure
from the start of your claim. Ifthis happens, you will have to pay back any money
you have received from Universal Credit as you will no longer be entitled to it.
If you have any issues, please let me know.
Kind regards,
DWP Roach
Service centre not local to Caker



Hi Caker,
I apologise for making a telephone appointment with you. I did not see the note
that you do not have a telephone.
The reason forthis appointment is to further verify your identity. When you made
your claim to universal credit last year it was during a period called 'Trust and
Protect'. This was put in place to help us deal with the large influx of claims due to
coronavirus. During Trust and Protect we were unable to verify peoples' identities
to the highest standard we usually would. I am part of a specialist team and we are
contacting everyone that made a claim during that time to verify their identities to
our higher standard.
As you are unable to talk to me overthe phone, I will have to set a document
upload for you to provide proof of your identity. I will send you instructions of what
we require on a separate journal message.
Kind regards  
DWP Roach
Service centre not local to Caker        

Has anyone heard of 'Trust and Protect' as quoted by the roach?

Could only find this quickly:

A special 'trust and protect' package will ensure thousands of low income residents in MK will not go without benefits due to the coronavirus crisis, the city's Jobcentre manager has promised.

https://www.miltonkeynes.co.uk/lifestyle/benefits-be-paid-trust-jobcentre-suspends-face-face-assessments-milton-keynes-2482203

I finished a job shortly before lockdown was announced so my claim is from a couple of weeks before lockdown was announced (usual processes in place, definitely no coronavirus measures in place at the time). On that basis, it is not clear how I can have been overpaid backdated to February 2020. I was job-seeking for the whole of that time.

I am presuming you closed your claim timeously and restarted your UC claim in the prescribed manner.

You will need seek further information from DWP regarding the overpayment.

Any advice would be most welcome please.

Caker wrote:I think I need to submit a SAR, or whatever the new name is. I cannot remember the process. Can someone remind me please? I am in a bit of a state and I have work in the morning.

Dear DWP

I understand a Universal Credit online account remains open for 6 months after a claim ends .
[/hide]
Furthermore, I finished a job prior to lockdown and made a re-claim that was not subjected to Trust & Protect procedures.

An initial Evidence Interview is not required in these circumstances.

I believe the procedure is the same throughout the UK:
https://www.nidirect.gov.uk/articles/universal-credit-reclaims

If you qualify for a reclaim when you return to Universal Credit, you will:
• have to actively make a reclaim through your existing Universal Credit online account
• only need to tell Universal Credit about anything that has changed since your last claim, as the Department already holds details from your previous claim
• have to agree a ‘Commitment’
• not have to attend an Initial Evidence Interview

Further information
https://www.whatdotheyknow.com/request/317043/response/783603/attach/3/617%20Universal%20Credit%20Reawards%20rapid%20reclaims%20run%20ons%20Policy.pdf?cookie_passthrough=1

If the aforementioned official advice in incorrect please provide me with the latest information via a Freedom of Information Request.

Addition:
Just to mention that claimants have 1 month to provide evidence to DWP.

Evidence and Information in connection with a claim A2112 - A2117
A2112 A person who makes a claim for benefit, or on whose behalf a claim is made (other than JSA) may be required to1
1. supply information and evidence in connection with the claim or any question arising out of it, as is considered appropriate and
2. do so in a manner as determined within one month of being required to do so or such longer period as is considered reasonable1.
Note: There are specific information and evidence requirements for PIP - see ADM Chapter P2 for information and evidence requirements for PIP. 1 UC, PIP, JSA & ESA (C&P) Regs, reg 37(1-3)

DWP's evidence list: https://www.leicester.gov.uk/media/180423/universal-credit-evidence-check-list-oct-2015.pdf
Caker

Caker wrote:Found this.

I don’t meet any of the criteria for overpayment.

That must be a weight off your mind Caker .

D.Appleby wrote:Overpayments caused by a claimant

D1006 A claimant may cause an overpayment by
1. giving wrong information when making their claim or
2. failing to give relevant information when making their claim or
3. being late in reporting a change of circumstances which affects their existing benefit award or
4. giving wrong information when reporting a change of circumstances which affects their existing

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/938606/admd1.pdf

D.Appleby wrote:I can't see hidden content within posts.

Josh Gaber-Doyon wrote:  

The DWP’s culture and algorithms have treated legitimate claimants as fraudsters.’

Despite the increased news coverage of large-scale criminal operations carrying out digital benefit fraud, the reality is that ordinary recipients have borne the brunt of the negative attention, says Linda Burnip, co-founder of DPAC. “People don’t tend to differentiate, they just sort of assume that it means anyone who claims might be a benefit fraud.”

Pintel wrote:

Caker wrote:Found this.

I don’t meet any of the criteria for overpayment.

That must be a weight off your mind Caker .

I was wondering if the link about 'over payments'  you supplied could be placed in the 'Benefits Advice Links'️ folder, in a sticky notes format?

Caker wrote:Found this

I don’t meet any of the criteria for overpayment.