Post Office Card Account - this old chestnut again

DWP and other government departments are implementing a conversion campaign to encourage POca customers to convert to an alternative account to receive payment of pensions, benefits and tax credits. You are likely to receive a letter during the next 12 months asking for your bank account details or providing information on where to go for advice on opening an account. Many of our customers have already received a letter and converted to a bank account and are continuing to visit their Post Office branch to withdraw their money.

Pintel wrote:Here's a similar Thread about the POCA closing in nov 2021.

https://respectfulbenefits.forumotion.com/t3405-post-office-account-cards-universal-credit?highlight=post+office

Pintel wrote:Does anyone know what is happening with the Post Office Card Account (POCA). As in the link below it says it is extended until November 2022. Was originally meant to close in Nov 2021.

However, in the text is says: "Those who remain unable to access such services will be migrated onto a new Payment Exception Service..." 🤨

So you can see my confusion? Is the POCA staying open until Nov 2022. Or is it being altered into this Payment Exception Service, for users of the POCA? No word from the DWP upon this matter? Maybe an FOI  is called for?

https://mediapigeon.io/newsroom/govuk/releases/en/post-office-card-accounts-closure-extended-until-november-2022-11511

The Department for Work and Pensions is writing to all customers who currently receive payment into a POca, telling them the service is ending and encouraging those who are able to open a bank account to do so.

Those who remain unable to access such services will be migrated onto a new Payment Exception Service, which allows them to choose how they receive their payments.