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Respect and Support for People Claiming Welfare Benefits Self-help, information and advice on how to prevent and challenge benefit sanctions. Support with ESA, PIP claims, the work programme and other mandatory schemes.


Losing your phone is a change of circumstances

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BenefitsAdvice :: SELF HELP INFORMATION FOR UNEMPLOYED & DISABLED PEOPLE :: UNIVERSAL CREDIT

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Losing your phone is a change of circumstances Empty Losing your phone is a change of circumstances

Post by helping_hand Sun Sep 24, 2017 6:53 pm

Peter Turville @rightsnet wrote:From DWP submission to tribunal about a sanction:

“X stated he did not know about the appointment as he had lost his moblie telephone but had not notified Universal Credit of this despite his Claimant Commitment advising him he must notify any changes to UC.”

And:

“A “UC Outlet” is another terminology under Universal Credit for the Jobcentre.”

https://www.rightsnet.org.uk/forums/viewthread/11832/

No wonder the UC sanction rate is sky high! Sad
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Post by Caker Sun Sep 24, 2017 7:05 pm

So from this I infer that withdrawal of 'phone contact is not an option with UC as it was with JSA, if I have understood this correctly Shocked
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Post by helping_hand Sun Sep 24, 2017 7:35 pm

Caker wrote:So from this I infer that withdrawal of 'phone contact is not an option with UC as it was with JSA, if I have understood this correctly Shocked

There is no requirement to provide a telephone number to claim Universal Credit.

In a UC Full Service area most of the contact with DWP will be via the claimant's UC Journal!

You do need an email address if you claim on line.

https://www.gov.uk/universal-credit/how-to-claim

http://www.legislation.gov.uk/ukpga/2012/5/contents
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Post by Caker Sun Sep 24, 2017 9:36 pm

Thanks for clearing that up.
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Post by El-dudeareno Mon Sep 25, 2017 3:24 pm

Also what if the claimant loses there log-in details to the Univ-Credit online services? Is there a period of grace, for the claimant to create a new account and inform the required parties? Crying or Very sad
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Post by Admin Mon Sep 25, 2017 6:57 pm

what a sodding nightmare all this is Losing your phone is a change of circumstances 3228069604
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Post by Caker Mon Sep 25, 2017 7:02 pm

I would imagine that if someone loses their login details then they cannot create a new account. I imagine the account is linked to the NI number and it is one claim one account. I could be wrong, this is just my guess.
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Post by El-dudeareno Tue Sep 26, 2017 2:07 pm

This Universal Credit scheme seem to been half baked from the start. No

Also" I imagine the account is linked to the NI number and it is one claim one account."  I have had trouble with my NI number in the past as due to my age, the DWP allocated my NI number to another younger person. What a nightmare that would be if both UC claimants payments are affected due to the same NI number... affraid
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Post by Caker Tue Sep 26, 2017 4:56 pm

I did not know that 2 people could have the same NI number. Surely the DWP have made a mistake by issuing a duplicate number to another person while it was still associated with someone else. What a cock-up clown
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Post by Jara Fri Sep 29, 2017 12:23 pm

This might be off-topic (sorry if it is) but I been wondering about something. Usually work coaches and other DWP staff calls people using private/hidden numbers. Can you be sanctioned for repeatedly missing (blocking, ignoring) calls from these private numbers? Is there any difference here between UC and JSA?

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Post by Caker Fri Sep 29, 2017 3:34 pm

I don't think you can be sanctioned for not answering a 'phone-call. I am happy to be corrected if anyone knows something different to that.
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Post by Admin Fri Sep 29, 2017 11:43 pm

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Post by Caker Sat Sep 30, 2017 8:11 am

Removing my number was a big hassle but turned out to be one of the best things I ever did. 2 reasons:-

1) you never have to deal with DWP on the phone again, unless you choose.
2) everything is in writing, so much easier to keep as evidence.

sunny
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