Sample complaint letter and relevant guidance/information

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Sample complaint letter and relevant guidance/information

Post by Non Deficere on Sun Jun 03, 2018 9:14 am

Address 1
Address 2
Town / City


District Manager
DWP Complaints
Post Handling Site B
WV99 2GY

Email is best

District Manager Emails:

Dear [add name]

Formal Complaint: [subject matter]

I am writing to ask you to investigate my concern(s) in line with your complaints and maladministration policies as follows:

Add some background if applicable

The facts

• What happened?
• Date and details

Examples of evidence to include/attach

• Latest freedom of information request
• Relevant legislation
• Inconvenience and costs
• Injustice and hardship/harm resulting from maladministration
• Breach of the Civil Service Code of Conduct

Resolution examples

• An apology
• A change in process/procedure
• Financial redress
• Change of work coach

In your response please provide details of the relevant internal policy information and/or the legislation you have used.  

I look forward to receiving a written reply within 15 days.

Yours sincerely


NI no.

Copy to MP ?


Complaints procedure

DWP Customer Charter

Staff & Provider Complaints

Special Payment Guide

Financial Redress for Maldministration Guide

Civil Service Conduct and Guidance

Citizens Advice information

Keep to the facts and stay calm.   Take advice if you need it.

It is usually worth trying to resolve a dispute informally first.

Last edited by Non Deficere on Fri Jun 15, 2018 6:25 am; edited 1 time in total (Reason for editing : add info.)
Non Deficere
Non Deficere

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Re: Sample complaint letter and relevant guidance/information

Post by Brutus on Tue Jun 26, 2018 4:45 am


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