Does anybody actually work at the HMRC or the DWP anymore

Posting this because I am very badly pissed off, even for a Monday:

For nearly two weeks, I’ve been trying to get answers from the HMRC and/or the DWP for a story I’m writing about a disabled woman who had to wait THREE MONTHS for her Universal Credit claim to start.

She was receiving statutory sick pay each month, because she had to take indefinite leave from work.

http://www.katebelgrave.com/

though i have to agree with kates comment further below

I know what he can do. He does fuck all. He certainly doesn’t answer my questions.

how many have actually been here before