Best way to raise a complaint about... ?

So my WC and I have quite the adversarial relationship, I just show in my journal the bare minimum of jobs applied for to not trigger a sanction, I recently got a letter saying:

"Please read the decision letter regarding your failure to undertake all reasonable work search.

On this occasion no sanction has been applied.

It is important that you undertake all reasonable work search actions."

The letter (I believe deliberately) doesn't state what the "failure" is, I can show I've been applying daily for jobs. I think this is just their way of exerting pressure and expressing displeasure.

I guess the first step is to demand clarification of this alleged "failure", but after that I want to take them to task for this scare tactic.

They have failed all round on this occasion and you need to raise an official complaint and perhaps contact your MP about wasting tax payers money.
They must raise a sanction doubt before you get that letter as there is no way you could have been able to defend it to the Decision maker if you did not get one. Get your work Roach manager involved and get an explanation and make a official complaint. You need notification of any possible sanction decisions made again you.

It there any reason why they are writing to you? I can't even get that anymore.

Sound like the definition of 'Mal-Administration in public office'... No clear definition of what your (alleged) failure is? So how are you able to rectify this problem? ‍....

Pintel wrote:Sound like the definition of 'Mal-Administration in public office'... No clear definition of what your (alleged) failure is? So how are you able to rectify this problem? ‍....

I think you remember my most (never) overused word in my DWP complaint history!!! The term you're looking for is "malfeasance." which refers to the improper performance of a lawful act, and "nonfeasance," which is the failure to act when there is a duty to do so.

I miss Mary.

oneman wrote:[quote="Pintel"

I miss Mary.

So do we all miss her. ...

oneman wrote:It there any reason why they are writing to you? I can't even get that anymore.

I've just told them to clarify it and stated I'll be raising a complaint for harassment. I would imagine my crotchety old cow of a roach hates it that I live a life of relative ease and she's still working so close to retirement. Fuck her, frankly !!

I'll give her one thing, she certainly plays the "Good cop.." routine pretty well

She replied, and claimed we discussed the "failure" at our last review. We didn't, there hasn't been a failure as I've been daily applying for jobs, so of course she was unable to specify any failure.

I've added a note to my journal that this is harassment of a claimant, and that a formal complaint be opened.

They should respond to you and tell you that they have raised a complaint and will be in touch or give you information on how to do so. I always involve my MP in these things as they are great at getting things done faster. Here is a list of area managers to CC with the official complaint. This is very useful if they try to ignore you. It also lets them know that you know what you are doing and gives them the fright of their lives. When service leaders suddenly start to ask what is going on.
https://www.gov.uk/government/publications/local-partnership-opportunities-with-jobcentre-plus/jobcentre-plus-district-managers-contacts-for-partnership-opportunities.

JaybeeInRB, Good on ya,

Something that happened in connection with action taken by or on behalf of one of the authorities subject to investigation, being action taken in the exercise of administrative functions of that authority which caused injustice to a member of the public.

Retirement Rebel wrote:JaybeeInRB, Good on ya,

Something that happened in connection with action taken by or on behalf of one of the authorities subject to investigation, being action taken in the exercise of administrative functions of that authority which caused injustice to a member of the public.

Maladministration Link if you need it for reference.
https://www.lexisnexis.co.uk/legal/guidance/maladministration-complaints

Dummies at the "Service" center sent me a URL explaining how to proceed with the complaint:

"Please see https://gov.uk (opens in new tab) for details of the policy and how to proceed."

Home page of His Maj's government. Yayyyyy.

So the latest nonsense is this, I turn up to the appointment after having given her a cross-section of the jobs I applied for, I didn't type out 5 different activities per day, just the jobs applied for.   She demanded to see the email acknowledgements, I said, "No, the law allows me to show my jobsearch in whatever format I choose; I've chosen to send the titles, organisations and dates applied". That level of detail sufficed for the first 6 months of my claim.

Despite a quarter-hundred listings of jobs applied for on her screen, she intends to raise a doubt I'm spending 35 hours in jobsearch.  Which given the proceedings so far, I regard as a retaliatory continuation of the harassment.

JaybeeInRB wrote:So the latest nonsense is this, I turn up to the appointment after having given her a cross-section of the jobs I applied for, I didn't type out 5 different activities per day, just the jobs applied for.   She demanded to see the email acknowledgements, I said, "No, the law allows me to show my jobsearch in whatever format I choose; I've chosen to send the titles, organisations and dates applied".  That level of detail sufficed for the first 6 months of my claim.

Despite a quarter-hundred listings of jobs applied for on her screen, she intends to raise a doubt I'm spending 35 hours in jobsearch.  Which given the proceedings so far, I regard as a retaliatory continuation of the harassment.

Raise an official complaint and provide the facts. Contact her boss. She will soon shut up. Request a different Work roach while you are at it.

JaybeeInRB wrote:So the latest nonsense is this, I turn up to the appointment after having given her a cross-section of the jobs I applied for, I didn't type out 5 different activities per day, just the jobs applied for.   She demanded to see the email acknowledgements, I said, "No, the law allows me to show my jobsearch in whatever format I choose; I've chosen to send the titles, organisations and dates applied".  That level of detail sufficed for the first 6 months of my claim.

Despite a quarter-hundred listings of jobs applied for on her screen, she intends to raise a doubt I'm spending 35 hours in jobsearch.  Which given the proceedings so far, I regard as a retaliatory continuation of the harassment.

When I was at my latest UC appointment, I asked if it was okay just to enter a list of jobs that I'd applied for and I was told yes, but they might ask for proof now and again. At which point I showed the advisor the list of emails of my phone and scrolled down about 6 months worth of applications. They seemed fairly satisfied with that.