DWP on verge of collapse.

We all knew it was bad but I did not think it was this bad. I nearly felt sorry for the incompetent twats.

‘Devastating’ dossier shows DWP is in ‘state of crisis. Public and commercial service union.
This union dossier is shocking and has been swept under the carpet.

https://mypcs.my.salesforce.com/sfc/p/#1t000000oksc/a/7T0000001ncJ/dwm2hl0aJXwWDUoyzcipyM1CR1VJksoJB46aS9cVES4
64 pages please read them all.

DWP is on the verge of collapse.
https://www.youtube.com/watch?v=AYFWpdapoN8

I second your views on this issue #Oneman.

Sounds like they are preparing the ground, for another Privatisation of this department? . Like the private sector, improves performance. One only has to look at the Railways, and Programs & Scheme's run by private enterprise ...

The PSC link, said 'Staff shortages"... Yet, they seem to make work for themselves, with daily / weekly signings etc. Yet it's not a low paid 'gig economy' job? Strange as Security in my local JCP branch, you could suggest is over staffed?

"Claims parked!
For months, for thousands of people, we have
parked almost every claim with a health condition
which affects their ability to work. The public reason is so
we can focus on those work–ready but in reality as it’s
because they don’t appear in the relevant figures. Some of
our most vulnerable claimants are left with little or no
support. Some erroneously claiming they’re unable to work
are left without the push they need to get a job and come
off benefits. "

"Vulnerable claimants left to stagnate
I am a work coach team leader. Our work coaches
have seen huge increases in caseload and more
work coaches are leaving than joining. Customers on the
with health problems and those not in an intensive work–
search are not being seen. The complete focus is on
mandatory appointments. The most vulnerable claimants
have been left to stagnate for over three years now."

People need to know this if you can please share!
Your MP needs a copy. Send them one.

This is the proof we have all needed. share it out to everybody please.

Good find, Oneman.

Providers have been lobbying for ages to take over even more DWP functions. It's straight out of the how to privatise a public service playbook. Starve it of resources, place impossible demands on the staff, public lose faith in it & are conned into believing maybe private sector provision will be better after all. See also the NHS for this on a grander scale.

You forgot the 'de-humanization' of clientele, in the Main stream media . And the private sector on its Silver charger , comes to save the day... Hip Hip Hooray ..

Pintel wrote:You forgot the 'de-humanization' of clientele, in the Main stream media . And the private sector on its Silver charger , comes to save the day... Hip Hip Hooray ..

Pass this on to the Mainstream media or even try your local media and see how far it gets you. Get with this. Even The Guardian did not want to know about the sanction regime back then. I have tried these freaks before, for many years but they never want to know. Do please try though.

I just had a reply to my ICE complaint about my local JCP. (about time!)
No changes will happen to staff or retraining at the JCP but they did keep apologizing for other things that they did not apologize for or acknowledge in my first complaint.
The mistakes that were made, look to be getting uncovered more in-depth with bigger investigations, from higher bosses. The second bribe that was offered to shut me up, now has no strings attached to stop me from continuing with my complaint. (no more bribery to shut me up) It's just an extra "I'm sorry part 2 Payment."

I now have to ask my MP to take this to the government for the final stage of the complaint!

I CAN'T THINK OF A MORE PERFECT TIME!!  :afraid:

If any member wants a copy of the story and replies then just ask and I will fax them to you.
Or I'm sure Blue Tooth works on here.
Just ask and you will get it.

If not just await the inquiry.

"Minimum wage job
The days where being a ‘civil servant’ brought some
respect or kudos are long gone. We are one step
below ‘scum of the earth’ thanks to government policies. It
is essentially a minimum wage job. You can get higher entry
level wages at a supermarket, with less stress. I have pretty
much reached the end of my tether.
I work in a call centre and am constantly berated and
shouted at because the work on people’s accounts hasn’t
been done. It’s a vicious circle: the work doesn’t get done,
people ring up to chase it, so people are taken off the
processing to answer the extra phone calls, so even less
processing gets done. We’ve all been downgraded wages
wise and I’m either getting shouted at by customers
or being nagged about my call times by managers. I’ve
never worked anywhere with such low morale, and all the
managers seem oblivious to it."

national minimum salary: £23,286 / AO national minimum salary: ££23,811. Salary may vary depending on location and further details can be found on the Civil Service jobs advert.

Just saying!!! The average salary for Civil Servant is £42,634 per year in the London. The average additional cash compensation for a Civil Servant in the London is £1,684, with a range from £809 - £3,504.

I'm Just looking at Online data, (fast) but a few years ago it was about 28,000+

"Salaries vary considerably across Whitehall departments, with the highest median salary (DCMS, £51,730) being more than £24,000 larger than the lowest (DWP, £27,570). This largely reflects the grade composition in different departments, with departments that are proportionally more senior having higher median salaries."

The average salary for all workers in the UK is £33,402 (up from £31,447 in 2021). The median average salary for full-time workers in the UK is £33,000 (Up from £31,285 in 2021). The median salary of civil servants is £30,110.

Not sure what they are paying the thing to come up with the 2022 figures. Perhaps sh/it knows better than us?

At today's appointment, I had to tell my WC that the rest of the managed migration timetable had been published because they had no idea. What shambles of an organisation doesn't even bother to inform it's customer facing staff of significant policy and instead let's them look like idiots in front of their customers/clients?

WC wages outside of London are not particularly special, I think the attraction is probably the job security and pension. I find some of the longer serving WCs to be mindful of the fact they are a civil servant and still take some pride in that role, unlike some of the newer WCs...

Ignatius wrote:At today's appointment, I had to tell my WC that the rest of the managed migration timetable had been published because they had no idea.

Of course, you did!
Who the hell else would inform them??? The shambles of an organization that is DWP. They don't ever bother to inform their customer-facing staff or customers/clients.

I'm not sure to laugh or cry. The papers need to know but they have always just ignored me in a polite way.
I get very tired without direct action.

Pressurised into sanctioning. BOO HOO!!!

"
I started as a work coach in June, had six weeks of
training and have been seeing customers since
September. The training does not reflect recent policies. We
are hugely understaffed. I am shocked at how we are being
pressurised into sanctioning our customers instead of offering
a whole load of assistances available to help them get out of
Universal Credit and back into work. We are expected to
sanction people for ridiculous reasons. I see customers who
are on intensive work search. Many of these people are
actually in work but because they are not earning over £677(!!!!!)
per month, they have to be seen on a weekly basis. The irony
is that many people cannot come to their appointments of
15 minutes on a weekly basis because they are working! If
they don’t realise they have an appointment, they have to
complete a form to explain why. If they don’t realise this,
they get sanctioned. It’s the worst way to treat somebody
when they’re at rock bottom. People are losing their homes
because they can’t pay their rent. The DWP are going
sanction mad and punishing people who are out of work!"

Does anyone know ( or care) what happens when a G department, get privatised/ up for tender?
I gather some worker's take early retirement, some can transfer to other departments. Still not all of these JCP workers will find other employment. From what I've read, as soon as privatisation starts, so does the streamlining of Staffing levels. 🤭

Pintel wrote:Does anyone know ( or care) what happens when a G department, get privatised/ up for tender?
I gather some worker's take early retirement, some can transfer to other departments. Still not all of these JCP workers will find other employment. From what I've read, as soon as privatisation starts, so does the streamlining of Staffing levels. 🤭

G department?

Gets split up and then theyb take the worst and offer them more pay for the same shit.

And lets not forget . The in the pipeline ' Back to Work' Plan.....

So further increasing their workload...



https://respectfulbenefits.forumotion.com/t4918-back-to-work-plan

G= gov/ civil service departments. Soz for any confusion...

I would love to strap every one of the pcs comments in this report to fucking everybody. To my work roach and MP. CC the area manager. Mell stride, and fucking everybody/ media/ churches and the salvation army, The charities that love the free slave labor offered by the government / The government-funded CAB!  Let them all know. Every day.
Not sure where to stop?

Unable to provide a proper service

"Having worked for the department for seventeen
years I have never known things to be as bad as
they are now. I enjoy my job as a case manager but our
work load has increased to such a level that we are unable
to provide a proper service to our claimants. I cannot leave
at the end of my shift knowing that I have left important
work incomplete. It is unfair also to add that extra work
onto my colleagues to complete if I am not in work the next
day. I have annual leave and flexi leave that needs to be
used but this would then leave my team with more work.
Things are likely to get much worse and I don’t see
anything that will improve the situation at the moment."

Send this shit every day to your MP.

PLEASE INCLUDE YOUR NAME, ADDRESS POST CODE, DOB AND
nI NUMBER.
nEVER FAILS:D

Too many participants they are struggle bad

Job centre bad restart appointments are the worst I have seen for decades. I have an appointment booked for March 23rd at 10. a.m., and somehow I received the email at 3 p.m. There must be some time machine. Maybe I should turn up at my appointment at 3 p.m., show the advisor the email, and roll back my watch to 10.30 a.m Fucking scandalous. What a shit show participants are facing.

Mousecat wrote:Too many participants they are struggle bad

Job centre bad restart appointments are the worst I have seen for decades. I have an appointment booked for March 23rd at 10. a.m., and somehow I received the email at 3 p.m. There must be some time machine. Maybe I should turn up at my appointment at 3 p.m., show the advisor the email, and roll back my watch to 10.30 a.m Fucking scandalous. What a shit show participants are facing.

LOL. No. No.

Please ask to confirm both!

oneman wrote:

Mousecat wrote:Too many participants they are struggle bad

Job centre bad restart appointments are the worst I have seen for decades. I have an appointment booked for March 23rd at 10. a.m., and somehow I received the email at 3 p.m. There must be some time machine. Maybe I should turn up at my appointment at 3 p.m., show the advisor the email, and roll back my watch to 10.30 a.m Fucking scandalous. Scheme

LOL. No. No.

Please ask to confirm both!

I never asked the advisor to confirm they will hide their mistake. Never reveal their bad mistake hide it use it against them. I like to put the bastard in his place; they are professionals. If they cannot book an simple task a  appointment, they shouldn't be in their position going to show my work coach; she will be like the fuck you are facing. 
Restart advisor play dirty you do the same eye for eye.

Restart time travel
https://www.space.com/21675-time-travel.html

Mental health worries
"I am a compliance officer in Liverpool and my
workload has gone up tenfold over the last three
years. Nobody in senior management has listened to my
worries over my mental health. I have a medical
condition but they don’t listen or care. It’s all about
targets. It’s sickening."

What the fuck is wrong with me. I'm qualified for this job and mentally numb?
"Gizza' job!"  "I can do that!"

Leaving in droves
"I work 29.5 hours a week and have roughly 1,900
cases. Four of our team have to cover a new task
instead of case management, one has left, one temporarily
seconded and one sick. This leaves six of us to cover 13
peoples’ work. We are barely getting past our payments and
just not doing all the other tasks. Then we’re told from April
we will also be taking phone calls...
Staff are going off sick and leaving in droves.

"Management tell us not to worry about it and then
question why something hasn’t been covered. Never, ever,
in all my civil service years have l seen such a shambles and
so many staff so stressed and miserable. We’re constantly
chasing our tails. We are a sinking ship and badly need
more staff."

Staff morale lowest ever
"I work on child maintenance and the staff morale
is at its lowest ever. We are so understaffed yet
the absolute focus is telephony so hardly any casework is
being completed. Managers are having to hide a team
every two weeks just so they can do some of the
outstanding casework. There’s constant pressure on
caseworkers to just answer the phones. Calls are at an all–
time low with a very high percentage of customers
threatening suicide or very irate and abusive because
they’re chasing outstanding actions.
The only time any casework is being completed is on
overtime at a weekend. To top it all off they have brought
back requirements to answer 14 calls a day and close 40
cases during the week. This is the most unrealistic thing I
have ever seen. People are fuming. Many have
been off sick and so many are applying for other roles in
other areas, just to get out. Some have just quit without
another job to go to – it is that bad. Something has got to
give. It is awful. And all this stress for a job paid just a little
over minimum wage."

Some media has picked up on the PCS report and apparently Labour are asking questions about what on earth is going on at the DWP

https://www.birminghammail.co.uk/news/cost-of-living/bombshell-dwp-dossier-shows-near-28293858