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Respect and Support for People Claiming Welfare Benefits Self-help, information and advice on how to prevent and challenge benefit sanctions. Support with ESA, PIP claims, the work programme and other mandatory schemes.


Benefits hotline drops anxiety-inducing Vivaldi clip as hold music

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Benefits hotline drops anxiety-inducing Vivaldi clip as hold music Empty Benefits hotline drops anxiety-inducing Vivaldi clip as hold music

Post by Guest Sun Feb 02, 2020 2:19 pm

Thirty-second loop introduced in 2006 to obtain a ‘cost-effective solution’ replaced by ‘calming’ 20-minute mix.

Da da-da-da da da-da … Vivaldi’s Four Seasons is no longer the soundtrack to millions of people’s frustrated interactions with welfare bureaucracy, after the Department of Work and Pensions decided to drop it as the hold music on its telephone helplines.

https://www.theguardian.com/politics/2020/feb/02/dwp-drops-vivaldis-four-seasons-as-helplines-on-hold-music

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Benefits hotline drops anxiety-inducing Vivaldi clip as hold music Empty Re: Benefits hotline drops anxiety-inducing Vivaldi clip as hold music

Post by Guest Tue Feb 11, 2020 12:29 pm

Addio, Vivaldi! But why did it take so long for the DWP to replace its helpline music?

The reason for the decision, after 14 years of complaints, offers wider lessons for anyone interested in how government works.

https://www.theguardian.com/society/2020/feb/11/addio-vivaldi-why-take-so-long-dwp-replace-helpline-music

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