Universal Credit: 'I'm 57 and my parents have to feed me': the universal credit digital obstacle course

The digital-by-default benefit is causing problems for up to half of all claimants, according to the DWP’s own figures.

It’s fair to say Grant Borner knows a thing or two about computers. He was a mainframe operator, responsible for checking his firm’s processing systems, before he was made redundant in 2017. Yet even Borner struggled to complete his online application for universal credit when he was moved on to the government’s flagship benefit scheme last year.

“Not having the internet at home is a nightmare. I had to stop it to reduce my bills,” he says. “I went around to my parent’s house and used theirs but I got timed out after 45 minutes – I lost everything. I tried it several times but it wasn’t having it.”

Full article:
https://www.theguardian.com/society/2019/mar/18/57-parents-feed-me-universal-credit-digital-obstacle-course

What a nightmare