DWP staff told to use ‘deflection scripts’ to deter Universal Credit claimants
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DWP staff told to use ‘deflection scripts’ to deter Universal Credit claimants
by Admin Mon Feb 04, 2019 4:47 pm
DWP staff are routinely encouraged to use “deflection scripts” in order to deter claimants from calling the Universal Credit helpline, it has been revealed.
https://welfareweekly.com/dwp-staff-told-to-use-deflection-scripts-to-deter-universal-credit-claimants/
https://welfareweekly.com/dwp-staff-told-to-use-deflection-scripts-to-deter-universal-credit-claimants/
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