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DWP staff told to use ‘deflection scripts’ to deter Universal Credit claimants

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DWP staff told to use ‘deflection scripts’ to deter Universal Credit claimants Empty DWP staff told to use ‘deflection scripts’ to deter Universal Credit claimants

Post by Admin Mon Feb 04, 2019 4:47 pm

DWP staff are routinely encouraged to use “deflection scripts” in order to deter claimants from calling the Universal Credit helpline, it has been revealed.

https://welfareweekly.com/dwp-staff-told-to-use-deflection-scripts-to-deter-universal-credit-claimants/
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