Redundancy, DWP debt deductions and shambolic DWP bureaucracy

Common points in all three interviews:

All three people were having money deducted by the DWP directly from their benefits for debts they disputed. This is so common now that it is standard. People run out of money because debt deductions at source mean they never get a full benefit payment. They never get close to breaking even each month and so can never fix financial problems. The DWP deducts money from benefits for social fund loans people insist they’ve paid back, benefit overpayments people say they don’t owe, and, increasingly, tax credit debts which the DWP has inherited from the HMRC and now aggressively claws back from Universal Credit claimants without warning.

http://www.katebelgrave.com/2017/10/redundancy-dwp-debt-deductions-and-shambolic-dwp-bureaucracy-more-interviews-from-foodbanks/

I want to know what planet that DWP call-centre worker is living on. Who in their right mind thinks that a deaf person can have a telephone conversation