Benefits system automation could plunge claimants deeper into poverty

DWP spending millions on ‘intelligent automation garage’ to develop welfare robots to replace humans.

The UK government is accelerating the development of robots in the benefits system in a digitisation drive that vulnerable claimants fear could plunge them further into hunger and debt, the Guardian has learned.

The Department for Work and Pensions has hired nearly 1,000 new IT staff in the past 18 months, and has increased spending to about £8m a year on a specialist “intelligent automation garage” where computer scientists are developing over 100 welfare robots, deep learning and intelligent automation for use in the welfare system.

https://www.theguardian.com/technology/2019/oct/14/fears-rise-in-benefits-system-automation-could-plunge-claimants-deeper-into-poverty

Here's a similar article, about the trouble with the computerised system.

"Vulnerable claimants already reporting problems, even before further DWP digital transformation"


https://www.theguardian.com/society/2019/oct/14/computer-says-no-the-people-trapped-in-universal-credits-black-hole