DWP - Customer Account Management (CAM) system query
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DWP - Customer Account Management (CAM) system query
DWP - Customer Account Management (CAM) system query
https://www.rightsnet.org.uk/forums/viewthread/12133/
https://www.rightsnet.org.uk/forums/viewthread/12133/
echidna- Posts : 3443
Points : 8214
Reputation : 161
Join date : 2017-04-20
Re: DWP - Customer Account Management (CAM) system query
Very intersting.
We helped client submit an interlocutory application to request a copy of the full written transcript and a full recording of the telephone call, a Judge agreed to the application and directed the DWP provide the above (all within the 14 month period).
The DWP produced a ‘partial summary of customer’s telephone call to DWP’ i.e. erstwhile written transcript, so they were directed again to produce the above. Should point out client disagreed with DWP account.
While the attempt failed, it is potentially important to know that the DWP retains recorded conversations for 14 months.
Brutus- Posts : 394
Points : 504
Reputation : 106
Join date : 2017-04-15
Location : Southwark, South East London
Re: DWP - Customer Account Management (CAM) system query
Brutus wrote:
While the attempt failed, it is potentially important to know that the DWP retains recorded conversations for 14 months.
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They place a (super) cookie for 10 year on your UC Acount!!!
I think CCleaner gets rid of this but not 100% sure (I have other, methods to delete them)
oneman- Posts : 849
Points : 957
Reputation : 30
Join date : 2017-04-16
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