DWP - Customer Account Management (CAM) system query

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DWP - Customer Account Management (CAM) system query

Post by echidna on Wed Nov 29, 2017 12:41 pm

DWP - Customer Account Management (CAM) system query
https://www.rightsnet.org.uk/forums/viewthread/12133/

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Re: DWP - Customer Account Management (CAM) system query

Post by Brutus on Tue Dec 05, 2017 1:34 am


Very intersting.


We helped client submit an interlocutory application to request a copy of the full written transcript and a full recording of the telephone call, a Judge agreed to the application and directed the DWP provide the above (all within the 14 month period).

The DWP produced a ‘partial summary of customer’s telephone call to DWP’ i.e. erstwhile written transcript, so they were directed again to produce the above. Should point out client disagreed with DWP account.


While the attempt failed, it is potentially important to know that the DWP retains recorded conversations for 14 months.
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Re: DWP - Customer Account Management (CAM) system query

Post by oneman on Tue Dec 05, 2017 1:59 am

Brutus wrote:

While the attempt failed, it is potentially important to know that the DWP retains recorded conversations for 14 months.
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They place a (super) cookie for 10 year on your UC Acount!!!

I think CCleaner gets rid of this but not 100% sure (I have other, methods to delete them)

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