Universal credit callers face five minutes on hold

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Universal credit callers face five minutes on hold

Post by echidna on Tue Nov 14, 2017 2:07 pm

Universal credit callers face five minutes on hold
http://www.bbc.co.uk/news/uk-politics-41913208

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Re: Universal credit callers face five minutes on hold

Post by Admin on Tue Nov 14, 2017 7:38 pm

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Re: Universal credit callers face five minutes on hold

Post by Absolut on Wed Nov 15, 2017 10:08 am

5 minutes? The JSA number is at least 15.
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Re: Universal credit callers face five minutes on hold

Post by Caker on Wed Nov 15, 2017 5:16 pm

....I have waited longer than 15 minutes. That classical music is irritating but I think what is more (possibly intentionally) irritating, is when the music is interrupted by the recorded voice telling you to remain on hold or call back later.

Also, the woman in that recording has the most appalling diction. 'She' pronounces 'pensions' as if it has no 'o' and a 2nd 'e' i.e. she says pensiens. How irritating geek  (sorry for going )
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Re: Universal credit callers face five minutes on hold

Post by Absolut on Thu Nov 16, 2017 10:07 am

No, you're right. Being on hold for 3 minutes is standard due to the way that woman's voice blags on about sh*te before the call even goes through.
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