Universal credit callers face five minutes on hold

Go down

Universal credit callers face five minutes on hold

Post by echidna on Tue Nov 14, 2017 2:07 pm

Universal credit callers face five minutes on hold
http://www.bbc.co.uk/news/uk-politics-41913208

echidna

Posts : 2000
Points : 4519
Reputation : 135
Join date : 2017-04-20

View user profile

Back to top Go down

Re: Universal credit callers face five minutes on hold

Post by Admin on Tue Nov 14, 2017 7:38 pm

avatar
Admin
Admin

Posts : 1442
Points : 2978
Reputation : 143
Join date : 2017-04-13

View user profile http://respectfulbenefits.forumotion.com

Back to top Go down

Re: Universal credit callers face five minutes on hold

Post by Absolut on Wed Nov 15, 2017 10:08 am

5 minutes? The JSA number is at least 15.
avatar
Absolut

Posts : 393
Points : 562
Reputation : 133
Join date : 2017-04-21

View user profile

Back to top Go down

Re: Universal credit callers face five minutes on hold

Post by Caker on Wed Nov 15, 2017 5:16 pm

....I have waited longer than 15 minutes. That classical music is irritating but I think what is more (possibly intentionally) irritating, is when the music is interrupted by the recorded voice telling you to remain on hold or call back later.

Also, the woman in that recording has the most appalling diction. 'She' pronounces 'pensions' as if it has no 'o' and a 2nd 'e' i.e. she says pensiens. How irritating geek  (sorry for going )
avatar
Caker

Posts : 904
Points : 1273
Reputation : 204
Join date : 2017-04-14

View user profile

Back to top Go down

Re: Universal credit callers face five minutes on hold

Post by Absolut on Thu Nov 16, 2017 10:07 am

No, you're right. Being on hold for 3 minutes is standard due to the way that woman's voice blags on about sh*te before the call even goes through.
avatar
Absolut

Posts : 393
Points : 562
Reputation : 133
Join date : 2017-04-21

View user profile

Back to top Go down

Re: Universal credit callers face five minutes on hold

Post by Sponsored content


Sponsored content


Back to top Go down

Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum