PHS Ombudsman

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PHS Ombudsman

Post by Caker on Fri Aug 11, 2017 5:01 pm

Question

If you wish to escalate a complaint to the ombudsman, is it necessary to pursue it via your own MP, or can you approach a different one?

Also, how long do you have from receiving the ICE outcome to escalating the complaint?

The www.ombudsman.org.uk info' appears to suggest that complaints should be escalated within a year of the incident complained of, but ICE provided a final response 18 months after the complaint. That is not within my control.

Thanks, in anticipation.
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Re: PHS Ombudsman

Post by helping_hand on Sat Aug 12, 2017 7:50 am

Caker wrote:Question

If you wish to escalate a complaint to the ombudsman, is it necessary to pursue it via your own MP, or can you approach a different one?

Yes you can.

If you don’t agree with the response from the Independent Case Examiner, you can ask your MP (or any other MP) to send your complaint to the Parliamentary and Health Service Ombudsman.
https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure

You can ask a person in a different constituency to represent you.

Also, how long do you have from receiving the ICE outcome to escalating the complaint?

The www.ombudsman.org.uk info' appears to suggest that complaints should be escalated within a year of the incident complained of, but ICE provided a final response 18 months after the complaint. That is not within my control.

Within the complaint form there is section for you to provide reasons why you could not complain within 1 year.
If you haven’t been able to complain to us within a year of becoming aware of the problem, please tell us why you did not complain sooner
https://www.ombudsman.org.uk/making-complaint/complain-us-getting-started/complaint-forms

This is a handy tool:
https://www.ombudsman.org.uk/making-complaint#complaint-checker

The staff are very helpful if you need further assistance:
Call 0345 015 4033
8:30am - 5:30pm, Monday to Friday.


Thanks, in anticipation.


Last edited by helping_hand on Sun Aug 13, 2017 2:18 am; edited 1 time in total (Reason for editing : add info)
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Re: PHS Ombudsman

Post by Caker on Sat Aug 12, 2017 10:50 am

I will probably give them a ring then. Thanks HH Smile
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