Has ICE Thawed?

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Has ICE Thawed?

Post by ForgetMeNot on Sun Dec 23, 2018 7:13 pm

Daniel Wrapson, Complaints Caseworker
The complaints process in public authorities is often a very slow and arduous one. At times it seems as if it is designed to put people off at every step of the way. At DWP, for example, once a complaint has gone through the first two stages it is then escalated to the Independent Case Examiner (ICE). There is currently a long backlog of complaints waiting to be assessed. The complaint featured below was sent on 26th September 2016 and a final decision was determined on 6th August 2018.

https://www.z2k.org/about-us/latest/has-ice-thawed-one-degree-of-change-progress-with-the-independent-case-examiner/
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ForgetMeNot

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Re: Has ICE Thawed?

Post by ABC on Sat Dec 29, 2018 12:36 pm

That mirrors my complaint that also took over two years for ICE to resolve. I got a payment but the stress I suffered just wasn't worth the effort. If you can do it via a welfare organisation, so much the better, but it won't speed the process at all.
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