Has ICE Thawed?

Go down

Has ICE Thawed? Empty Has ICE Thawed?

Post by ForgetMeNot on Sun Dec 23, 2018 7:13 pm

Daniel Wrapson, Complaints Caseworker
The complaints process in public authorities is often a very slow and arduous one. At times it seems as if it is designed to put people off at every step of the way. At DWP, for example, once a complaint has gone through the first two stages it is then escalated to the Independent Case Examiner (ICE). There is currently a long backlog of complaints waiting to be assessed. The complaint featured below was sent on 26th September 2016 and a final decision was determined on 6th August 2018.


Posts : 38
Points : 96
Reputation : 4
Join date : 2018-06-19

View user profile

Back to top Go down

Has ICE Thawed? Empty Re: Has ICE Thawed?

Post by ABC on Sat Dec 29, 2018 12:36 pm

That mirrors my complaint that also took over two years for ICE to resolve. I got a payment but the stress I suffered just wasn't worth the effort. If you can do it via a welfare organisation, so much the better, but it won't speed the process at all.

Posts : 209
Points : 288
Reputation : 47
Join date : 2017-05-05

View user profile

Back to top Go down

Back to top

Permissions in this forum:
You cannot reply to topics in this forum