The Complaining Cow

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The Complaining Cow

Post by Mary_FV on Fri Jun 23, 2017 9:44 pm

A handy site:
http://www.thecomplainingcow.co.uk/holding-the-dwp-to-account-and-how-to-complain-when-your-benefits-go-wrong/


DWP complaints procedure:
https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure

Service Standard:
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/381015/dwp032-112014.pdf

Customer Charter:
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/292673/customer-charter-dwp.pdf
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Mary_FV

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