Not a job I could do!

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Not a job I could do!

Post by El-dudeareno on Thu Jun 15, 2017 2:16 pm

https://www.indeed.co.uk/viewjob?jk=96c56b7505d20583&l=ne1&tk=1bilsbkur91ch8r0&from=web

Work Coach - North East England
Department for Work and Pensions  752 reviews - Newcastle upon Tyne
£24,476 - £26,061 a year

About the Department for Work and Pensions

Do you have a passion for public service? Would you like to make a difference to someone’s life? If so we would like to hear from you. DWP delivers services to 22 million claimants and customers a year. DWP is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. We help people lift themselves out of poverty and to stay out of poverty, through work, saving and support. This is a hugely important public service and our challenge is bigger than ever.

We must become an extraordinary Department and we need people like you to help us deliver this. We are looking for people who can provide excellent customer service, can demonstrate good communication skills and a positive attitude to change, and are able to work under pressure. You must have a clear commitment to, and where possible, show examples of delivering an effective service to customers

Our immediate vacancies are for Work Coach opportunities based in Jobcentres.

About the Work Coach role

The Work Coach role requires face to face, digital and phone interventions with claimants on a daily basis and typically involves:
• Having an assigned caseload of Universal Credit, Jobseekers Allowance, Employment Support Allowance & Income Support claimants for whom they will be responsible, providing consistency and continuity of service
• Offering quality, dynamic, flexible, advice, and support to underpin claimants’ personalised commitment to job search actions, and support them to develop the skills and activities they need to look for and obtain work in a digital environment.
• Building positive relationships with claimants that encourage, motivate and build trust through recognition, praise and reinforcing of positive behaviours and completion of tasks, encouraging the achievements of further more stretching goals and achievements.
• Proactively developing in-depth knowledge of the local labour market and provision, recognising the roles that our Partners and Employers have in helping our customers secure employment.
• The ability to confidently use Digital services, navigate and coach others to use digital job search methods i.e. job search websites, email, uploading documents, social media
• Promoting the benefits of claimants planning their own Work Search or Work Preparation Activities
• Supporting Universal Credit customers to make the most of their work and earnings potential and become financially independent.
• Being accountable for the level, frequency and intensity of contact they have with each claimant by managing their own diary
• Making timely decisions, based on the needs of the claimant, to refer them to appropriate support
• Promoting high attendance rates at group sessions by explaining benefits to the claimant
• Being accountable for the decisions made during interviews with claimants to help move them back into sustained employment or prepare for work
• A very few roles involve home visits e.g. to help customers make applications for benefit or to obtain information

To be successful you will need to demonstrate effective communication skills across a wide range of diverse customers, along with the ability to understand complex information and give explanations to the customer.

You must also be able to navigate a range of computer systems to action tasks as well as coach others to use digital work searching. You’ll also be required to handle telephony queries and have the ability to manage difficult situations.

You will be required to undertake a work based qualification, in the form of an apprenticeship that will support you in further developing your professional knowledge and skills for this role, and your future career development. The qualifications will be undertaken in work time.

More information on the typical duties of a Work Coach is provided in the Candidate Information pack along with information on some other Executive Officer job roles within DWP.Essential Criteria:

• Good standards of literacy and numeracy;
• Ability to confidently use Digital services, navigate and coach others to use digital job search methods i.e. job search websites, email, uploading documents, social media;
• Ability to communicate face to face and by phone;
• The ability to communicate effectively with a wide range of diverse people/customers;
• The ability to understand complex information and give explanations to people/customers;
• The ability to navigate a range of computer systems;
• The ability to handle sensitive and challenging situations with people/ customers.

Transferable Skills:

You gain these from previous jobs, projects, voluntary work, hobbies and interests.

Could you adapt these skills to become an exceptional Work Coach? Some examples below:

• Do you have previous experience as self-employed?
• Are you self-motivated and can motivate others?
• Can you develop relationships with a diverse range of people?
• Do you have good negotiation and influencing skills?

Competencies We'll assess you against these competencies during the selection process:
• Managing a quality service
• Making effective decisions
• Building capability for all
• Leading and communicating
You must provide evidence against the following on your application form:
• Managing a quality service
• Making effective decisions
Civil Service Competency Framework

pale clown  No

Doesn't say if you need to bring you own stab-proof vest thou? As it could be in East Newcastle JCP... Rolling Eyes

http://www.telegraph.co.uk/news/2017/06/09/knifeman-holding-members-staff-hostage-job-centre-plus/
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Re: Not a job I could do!

Post by Caker on Thu Jun 15, 2017 4:12 pm

The pay is very similar to that of a (newly qualified) junior doctor. I wonder how many years training it takes to start as a DWP work coach?

https://www.bma.org.uk/advice/employment/pay/juniors-pay-England

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Re: Not a job I could do!

Post by Mary_FV on Thu Jun 15, 2017 5:26 pm

A DWP "Work Coach" does not require any formal qualifications or training.

It a "competence" based application process.  However, I cannot think of any other employer that requires their staff to be able to support such a diverse range of people's needs.  Hence, the abysmal Jobseeker Agreements/Claimant Commitments and the sanctions/poor treatment as well as service that ensues.

"training for work coaches"
https://www.rightsnet.org.uk/Forums/viewthread/10347/


Last edited by Mary_FV on Fri Jun 16, 2017 1:11 am; edited 1 time in total (Reason for editing : add info.)
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Re: Not a job I could do!

Post by El-dudeareno on Fri Jun 16, 2017 10:44 am

That's interesting Mary_FV about staff training, for the civil service as well is a disgrace silent .

Also while talking about 'Work coaches' does anyone know what sort of competence training, Work-coaches employed by the Work Program Providers & the new Health and Work Program Providers actually get or is this more in-house training. Rolling Eyes
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Re: Not a job I could do!

Post by KatiLB on Fri Jun 16, 2017 11:19 am

El-dudeareno wrote:You will be required to undertake a work based qualification, in the form of an apprenticeship that will support you in further developing your professional knowledge and skills for this role, and your future career development. The qualifications will be undertaken in work time.
so ... not even a minimum wage job then?? Apprenticeships are well below NMW Mad

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Re: Not a job I could do!

Post by Mary_FV on Fri Jun 16, 2017 1:28 pm

Work programme vacancy

The role will be working across our Andover, Winchester and Newbury sites, the successful candidate will need to possess good IT skills, be able to effectively engage others, self- motivate and have a proven successful career within health and social care and or welfare to work contracts.

No mention of an NVQ3/4 in Advice and Guidance!

https://www.enhamtrust.org.uk/jobs-at-enham-trust/enham-trust-vacancies/hampshire/employment-advisor-work-programme

Previous experience of working as an employment advisor is not essential, however, you must have a proven record of working in a professional environment. A can do attitude and the ability to work in a busy environment is essential due to the nature of this role.

http://job-openings.monster.co.uk/Employment-Advisor-Fixed-Term-Contract-IG00269-Irvine-Scotland-UK-Ingeus/11/184411567?WT.mc_n=olm_sk_feed_indeed_UK

In contrast:

As part of our commitment to professional development all successful candidates will complete an NVQ Level 3 in Information, Advice and Guidance, they will also be provided the opportunity to progress on to an NVQ Level 4 in Information, Advice and Guidance and then a Level 6 Diploma in Career Guidance and Development.

https://career2.successfactors.eu/career?career_ns=job_listing&company=SercoGroup&navBarLevel=JOB_SEARCH&rcm_site_locale=en_GB&career_job_req_id=42332&selected_lang=en_GB&jobAlertController_jobAlertId=&jobAlertController_jobAlertName=&_s.crb=Usr%2f28k%2fitPxcjjrYMgcPKwts6k%3d&jobPipeline=Indeed

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Re: Not a job I could do!

Post by Caker on Fri Jun 16, 2017 6:19 pm

So it is an entry level professional salary for an apprentice level job.
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Re: Not a job I could do!

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