Librarians With 'Rudimentary' Training Forced To Give Benefits Help Plus Disabled Households Still Face Huge Income Cuts

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Librarians With 'Rudimentary' Training Forced To Give Benefits Help Plus Disabled Households Still Face Huge Income Cuts

Post by Non Deficere on Wed Oct 31, 2018 10:00 am

Work and Benefits
31 October 2018 Update:

LIBRARIANS FORCED TO HELP WITH UC CLAIMS
Benefits and Work received exclusive proof last week of just how woefully inadequate universal support is.

A librarian contacted us to voice their concern that, after only ‘rudimentary’ training, they are having to support people with UC claims. In the process they are learning personal details about serious issues such as cancer and suicide attempts.

Claimants are referred to the library for ‘digital support’ with UC claims by the DWP, the local authority and citizens advice bureaux.

Sometimes staff have to type details into the form for claimants because, for example, they have had a stroke and are unable to use a keyboard.

As well as being obliged to learn what they felt was highly inappropriate information about claimants, the librarian was also concerned that people were unlikely to get the correct award.

https://www.benefitsandwork.co.uk/news
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Non Deficere

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