Universal Credit seeks booking system to support up to 30 million appointments

View previous topic View next topic Go down

Universal Credit seeks booking system to support up to 30 million appointments

Post by echidna on Sat May 27, 2017 12:25 pm


echidna

Posts : 70
Points : 240
Reputation : 46
Join date : 2017-04-20

View user profile

Back to top Go down

Re: Universal Credit seeks booking system to support up to 30 million appointments

Post by Mary_FV on Sun May 28, 2017 10:04 am

I understand appointments are currently being booked manually via an excel spreadsheet in UC Full Service areas! Shocked
avatar
Mary_FV

Posts : 314
Points : 674
Reputation : 138
Join date : 2017-04-15

View user profile

Back to top Go down

DWP awards £2.5m appointment booking solution contract

Post by Mary_FV on Wed May 31, 2017 4:40 pm

While GDS is understood to have no current plans for a cross department booking solution, DWP has signed a 12 month contract for appointment system to support Universal Credit

The Department for Work and Pensions (DWP) has awarded a 12 month contract to provide an appointment booking system for Universal Credit as it considers whether later this year to purchase a new system to support these functions.

Under the agreement, which is valued at £2.5m and came into effect at the beginning of this month, supplier Booking Bug will provide a solution to handle between 21 million and 25 million annual applications for the delayed welfare reform project.

The new contract is scheduled to end on April 30, 2018, with DWP considering its future options for appointment booking technology. The Government Digital Service (GDS) is not presently thought to be planning the development of a cross-departmental technology that might meet these needs


http://central-government.governmentcomputing.com/news/dwp-awards-25m-appointment-booking-contract-5828864
avatar
Mary_FV

Posts : 314
Points : 674
Reputation : 138
Join date : 2017-04-15

View user profile

Back to top Go down

Re: Universal Credit seeks booking system to support up to 30 million appointments

Post by Caker on Wed May 31, 2017 5:27 pm

I wonder if the IT system will be as good as that used by BA lol!
avatar
Caker

Posts : 605
Points : 879
Reputation : 177
Join date : 2017-04-14

View user profile

Back to top Go down

Re: Universal Credit seeks booking system to support up to 30 million appointments

Post by El-dudeareno on Thu Jun 01, 2017 12:34 pm

Yes Caker the DWP haven't got a good record for there IT systems! Evil or Very Mad I just hope no one is sanctioned due to a mix up with their appointment's due to some computer problem Rolling Eyes
avatar
El-dudeareno

Posts : 248
Points : 357
Reputation : 43
Join date : 2017-04-19
Location : Looking out my back door

View user profile http://dudeism.com/

Back to top Go down

Re: Universal Credit seeks booking system to support up to 30 million appointments

Post by Admin on Thu Jun 01, 2017 9:10 pm

havent we already seen that problem already with dwp computers and mistakes been made weather it problem or infact the adviser supplying the wrong info to the claimant
avatar
Admin
Admin

Posts : 943
Points : 1939
Reputation : 113
Join date : 2017-04-13

View user profile http://respectfulbenefits.forumotion.com

Back to top Go down

Re: Universal Credit seeks booking system to support up to 30 million appointments

Post by El-dudeareno on Fri Jun 02, 2017 10:39 am

I agree Admin, it just people need to double check everything from these people. Aswell as them changing the goal posts at the drop of a hat. silent
avatar
El-dudeareno

Posts : 248
Points : 357
Reputation : 43
Join date : 2017-04-19
Location : Looking out my back door

View user profile http://dudeism.com/

Back to top Go down

Re: Universal Credit seeks booking system to support up to 30 million appointments

Post by Sponsored content


Sponsored content


Back to top Go down

View previous topic View next topic Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum