jobseeker help info

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Re: jobseeker help info

Post by Admin on Sat Apr 15, 2017 1:08 pm

Originally posted by Mary:

HARDSHIP CLAIMS

For the benefit of anyone seeking help on this subject.

A good link:

http://refuted.org.uk/2013/11/20/severesuffering/

Further helpful information received from a benefits adviser, following a dispute with DWP:

This argument is important because after sanction, restricted access to any money to support a claimant through the inevitable hardship that follows, will result in destitution.

The arguments here:

DWP has decided:
1. A JSA 10 received after the date of sanction end is out of time and hardship cannot be paid
2. The date of receipt of the JSA10 was used as a date to decide the first eligible day for Hardship payments. This seemed to be used only when the JSA10 was received late in the sanction period. Therefore they argued that someone submitting a valid JSA10 in the last days of the sanction only get paid only for those days.

For example, a JSA 10 is received on the penultimate day of the sanction period, and hardship is determined, then the client is entitled to 2 days hardship. (at 60% of the applicable amount)
This gives rise to a situation where a person will be in hardship for the next 2 weeks because full JSA will not be paid until the next signing day, and they only have 2 days of hardship payment to live off.

This is an incorrect application of the rules:

1) DMG 35400 gives the example of Kathy. The relevant fact in the example of Kathy is the way the dates are treated. It is clear that the payment is issued when a hardship statement is made after the dates of the disallowance. That is the relevant point being made by that example, (not vulnerability or suspension) and indicates the way the date of the JSA 10 should be treated

35401 The date of the hardship statement has no effect on the date an award is made1 if the hardship award is made because of a
1. disallowance because the
1.1 availability or
1.2 ASE or
1.3 JSAg condition is not satisfied or

2. suspension because a doubt about
2.1 availability or
2.2 ASE or
2.3 a JSAg arises after an award has been made or

3. sanction.

1 JSA Regs, reg 141(4), (5), (6), & 142(3), (5), 146C(4), (5) & (6) & 146D(3) & (5)

The point at 3 above clearly says “sanction”. So to clarify the statement at DMG 35401 says: The date of the hardship statement has no effect on the date an award is made if the hardship award is made because of a … sanction.

So the example of Kathy is relevant in the case of a sanction. The date the JSA 10 is received cannot be used to determine any part of the period in which hardship payments are due. A Decision Maker has to use other reasoning to do this.

2) What is a person in hardship
35050 A person in hardship is a claimant who
1. will or
2. has a member of the family who will
be likely to suffer hardship if JSA is not paid.

To determine hardship it has to be determined if a claimant WILL suffer hardship if the normal payment of JSA is not paid, (see below)

That is ”will” future tense. As JSA is paid in arrears it is likely that non-payment of the benefit will cause hardship in the future of payday and the period of hardship payments must cover this period. This is set out below:

35051 To determine whether the claimant is a person in hardship the DM should
1. identify the pay-day when
1.1 JSA will not be paid or
1.2 a reduced amount of JSA will be paid

2. determine whether the
2.1 claimant or
2.2 relevant member of the family will suffer hardship if JSA is not paid for the usual period on that pay-day

3. if there will be hardship, identify the period that a hardship payment must cover to give
3.1 a payment or
3.2 an increased payment on that pay-day.
The claimant becomes a person in hardship on the first day of the period identified in 3.

This part of the DMG sets out what period hardship payments have to cover. It indicates that they shall cover the period in the future that a person is found to be in hardship, should the normal payment not be made. This is because that although JSA is paid in arrears, it is used as the only means of sustenance for a period until the next payday.

Using the above example when a claimant is only found to be in hardship in the last 2 days of the sanction period:

If someone is in hardship at the end of the sanction period, and that will remain the case until the next normal payday, then a hardship payment should be determined to cover that period.

Thankfully DWP in my area have accepted these arguments and changed their procedure.

I hope it can be of some use to others.  

I have been talking to CPAG about writing an article about the situation.

IMPORTANT

To reduce the delay in hardship decisions it helps to be able to fill in a JSA10 straightaway.  There is copy here:

https://www.whatdotheyknow.com/request/141631/response/344227/attach/12/JSA%20ESA10JP%20FINAL.pdf

Then this should be taken to the appropriate jobcentre and the JCP should send it using internal mail. This means they have a record of the date the form was received.  It should be quicker. Include evidence to support the claim. Evidence of illness/ disability/ pregnancy/children could indicate vulnerability.  For example: an asthmatic can maybe argue that as she has no money for electricity she cannot vacuum and therefore is prone to allergic reaction to airborne dust.

Include a bank statement at that time that shows if there are no savings to fall back on.

If client has to ask or beg or borrow food or money this should be recorded on the form also. Give DWP the least number of opportunities to delay the claim.
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Re: jobseeker help info

Post by Admin on Sat Apr 15, 2017 1:10 pm

for those that are recording at jcp and the wp

https://www.whatdotheyknow.com/request/167004/response/405790/attach/html/3/Recordings%20by%20claimants1.pdf.html

https://www.whatdotheyknow.com/request/clarification_of_a_clients_right

https://www.whatdotheyknow.com/request/177354/response/443734/attach/html/3/FOI%204477%20IR790.pdf.html

if you do decide to record this is what you may get through the post

https://www.dropbox.com/s/99arh2z08ly3qut/059%20copy.jpg?dl=0

https://www.dropbox.com/s/ah5jvz7ey2vz6r1/058%20copy.jpg?dl=0

https://www.dropbox.com/s/9c0xci5fh9n2xwa/062%20copy.jpg?dl=0

covertly is different as catches the jcp and wp advisers abusing there positions

both recordings can be used within a court of law even if the dm refuses to accept them as evidence but you must ask the residing judge if they will accept the recordings as evidence

https://www.whatdotheyknow.com/request/recording_meeting_with_jobcentre

https://www.whatdotheyknow.com/request/169605/response/416543/attach/html/3/FOI%20Response%203403.pdf.html

by covert means
or actually informing them at jcp or the wp

https://www.whatdotheyknow.com/request/184805/response/451112/attach/html/12/04%20Undertaking%20a%20CC%20interview.pdf.html

"Recording of interviews
29. The claimant may ask to record the interview. Requests to do so must be
accepted
. The same principles apply in Scotland.
30. For more information, see Recordings by claimants during interviews,
telephone calls, etc."

for esa

heres some more info

www.lexology.com/library/detail.aspx?g=e...b5-b692-631b141112d0

www.xperthr.co.uk/blogs/employment-tribu...gs-in-the-workplace/

there is different comments via both the varied links upon taking covert recordings thoe in some cases it was actually the person the case was about

www.benefitsandwork.co.uk/news/2440-shou...cord-dwp-phone-calls
One of the worrying features of mandatory reconsideration for employment and support allowance (ESA) is the decision maker?s phone call. The evidence gathered in that phone call can be used to support granting or refusing you an award of ESA. So, here at Benefits and Work we?re asking- is it time to start recording phone calls from the DWP?

If you ask for a reconsideration of the decision about your ESA and he decision maker cannot change the decision in your favour, they will telephone you.

The decision maker will try 2 or 3 times to contact you. If they are not able to make contact they will carry out the reconsideration without any further evidence, unless you have already told them that you will be sending some.

During the telephone call the decision maker may ask you for further evidence of specific aspects of your disability and may ask you which descriptors you think have not been applied correctly. They will tell you what evidence they would like to receive and where you can send the evidence. You will have a month to send in the extra information and the reconsideration will not take place until you have sent it. If you haven?t sent in the extra evidence after a month the reconsideration will happen anyway.

However, you should be aware that what you say in this phone call may be used as evidence in the mandatory reconsideration and may form part of the evidence used by the DWP if you appeal the decision following the reconsideration.

The telephone call will probably not be recorded by the DWP, but the decision maker will keep their own written record of what they consider was said in the course of the call.

sam you may want to take a look at this info it is a bit older though

www.benefitsandwork.co.uk/forum?q=Record...forums=1&view=search

update sheila gilmore foi requst recordings by claimants

Staff should also be aware that interviews can be recorded where it is a
“reasonable adjustment” requirement under the Equality Act 2010.

http://www.sheilagilmore.co.uk/wp-content/uploads/2013/06/Recordings-by-claimants-at-JCP-from-FOI-request.pdf

Latest FOI response - recording interviews at the Jobcentre

https://www.whatdotheyknow.com/request/187470/response/467404/attach/3/Recordings%20by%20claimants.pdf
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Re: jobseeker help info

Post by Admin on Sat Apr 15, 2017 1:11 pm

Originally posted by Mary:

Evidence of Jobsearch WPP:

https://www.whatdotheyknow.com/request/174813/response/427937/attach/html/3/4166%20Response.pdf.html
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Re: jobseeker help info

Post by Admin on Sat Apr 15, 2017 1:11 pm

work programe full id checks are not required

http://refuted.org.uk/2014/03/12/idchecks/
?It has been decided that as all referrals are made through Jobcentre Plus who have undertaken relevant participant ID checks, Work Programme providers are not required to do a full ID check with their participants.? Work Programme Live Running Memo ? Work Programme provider ? participant identity checks and the impact of Compliance Monitoring
Officer checks from March 2014 ? 11 March 2014

https://docs.google.com/viewer?url=https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/288182/work-programme-memo-148.pdf
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Re: jobseeker help info

Post by Admin on Sat Apr 15, 2017 1:12 pm

Originally posted by agnes fairchilds:

updated WP provider guidance published today, 02/03/15, haven't looked through so don't know what's changed

WP Provider Guidance

(thought it'd be easier to find in future in this thread gad)

Cheers Agnes

Chapter 14 ? Communicating your Minimum Standards

". However, participants should know what they can expect from you before they take part in your provision."

Creaming & Parking any other suggestions?


Last edited by Admin on Sun Apr 16, 2017 2:39 pm; edited 1 time in total
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Re: jobseeker help info

Post by Admin on Sat Apr 15, 2017 1:12 pm

appealing a sanction while signed off from esa or a jsa claim or found work

Dear Department for Work and Pensions,

It is allowable, I have been told by DWP staff, that complaints and
appeals can be initiated/continued whilst signed off from a ESA or
JSA claim. Please provide me with the written guidance confirming
this.

Specifically, with respect to complaints on sanction decisions,
please confirm for me that if claim-related (ESA + JSA) and
initiated within the proceeding sign off period, that the treatment
is the same as if though active with a follow-up option to appeal.

https://www.whatdotheyknow.com/request/making_complaints_and_appeals_wh#comment-35369
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Re: jobseeker help info

Post by Admin on Sun Apr 16, 2017 2:41 pm

unemployment-and-job-centre-plus/9817-subject-access-report-sar-obtaining-the-right-personal-information

Originally posted by Mary:

Asking for your personal information is not always as straight forwards as one might think!

Most people do not not know where there information is stored, so find it hard completing the most important box, which is:

Any other personal information
Please be as specific as possible, for example, information relating to an appeal, or complaints made to the Chief Executive.
http://unemploymentmovement.com/media/kunena/attachments/724/request-for-personal-information10.pdf

https://www.gov.uk/government/publications/dwp-request-for-personal-information  

TIPS

Jobcentre Sanction - JSA

Tick the computer records and clerical records in the Jobseekers Allowance & Labour Market section

In the free space box

All information held about my sanction on x date, to include:
Jobseeker Agreements
Action Plans
Interview history
All LMS Conversations
All mandatory notifications
All information held about my personal circumstances e.g. health, qualifications, jobs, caring responsibilities etc.
All DART information
Clerical DART stencil (must be present to ensure natural justice has taken place)
All Decision Maker's information relevant to my case including clerical notes

All notifications issued from JSAPs in relation to my sanction
Note pad entries for the past x months
Payment record screen.

Work Programme Sanction  
DO NOT APPROACH THE WP PROVIDER, CONTACT THE JOBCENTRE TO REQUEST THIS INFORMATION

All of above, plus

All computer and clerical records held about me by X WPP from x to the present date.

MF47 - Customer Compliance

All records held for the reason for issue.

Copy of completed form

Copies of leaflets, letters or guidance that should be issued.

This information must be sent to you by recorded delivery, you should receive a call advising you when it is being posted so that you can be in to sign for the data.

Mistakes found in your data

You can ask for this be corrected, you can then ask for a further SAR to ensure your record is accurate.

Are there criminal offences in the Freedom of Information Act?

Yes, section 77 states that it is a criminal offence to alter, block, destroy or conceal information.

Depending on the nature of the incident, an authority or its individual members of staff could be charged with this offence. The penalty is a fine.

There are no financial or custodial penalties for failure to provide information on request or for failure to publish information. But you could be found in contempt of court for failing to comply with a decision notice, enforcement notice, or information notice. This could lead to a fine or, in theory, jail for a senior officer of the authority.

http://ico.org.uk/for_organisations/freedom_of_information/guide/complaints

Asking for staff information

Basic details about staff, such as name, job title, responsibilities and work contact details.  
The salaries and business expenses of very senior staff, and grades of more junior staff.
Information about decisions and actions taken by individuals in an official or work capacity. This is fundamental to the accountability aspect of Freedom of Information and Environmental Information. For example, if a staff member's name appears as the author or recipient of a work-related letter or email which has to be released, the identity of the author or recipient will also be released.

Interpreting the information received can be the tricky bit!  Neutral  

Originally posted by Bryan:

To add to this wonderful list there is Art 232 Failure to Act. So if they don't correct your info on your second SAR then they are liable.

Also if you are classified as Disabled under the Equality Act 2010 and they fail to take into account Reasonable Preference, this too is a failure to act under Art 232

If a failure to act can be established then under Art 288 one can be bring damages against the institution

3 elements are required fo a successful claim

1 damage suffered by applicant  - eg loss of money via sanction

2 fault on the part of the institution complained about - eg DWP made wrong decision

3 a causal connection between the measure complained of and the damage suffered.  eg DWP sanction (unlawfully) meant you went without food electric, etc.
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Re: jobseeker help info

Post by Admin on Sun Apr 16, 2017 2:42 pm

Originally posted by Mary:

If you have a complaint you can ask the district manager to forward it on for you.

This ensures your complaint has been received, it is free and the complaint gets to the right place swiftly.

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/281344/jcp-district-managers.pdf

There may be other good reasons to contact the District Manager, for example if paperwork goes astray.



Internal guidance used by Jobcentre Plus to manage complaints:

https://www.whatdotheyknow.com/request/jsa_claimant_complaint_procedure[/quote]
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Re: jobseeker help info

Post by Admin on Sun Apr 16, 2017 2:42 pm

harassment with the dwp/wp only can be used in certain circumstances

if you get a job its clear harassment, or called at stupid hours by these systems ( calls outside 9am/5pm working hrs )

everyone is entitled to there right to life a peaceful life

http://www.yourrights.org.uk/yourrights/privacy/harassment-unwanted-letters-and-telephone-calls/

Perhaps they suspect you of working on the side? Or you've upset them. In any case they need to explain how this pattern of attendance will help you into employment. Start recording!
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Re: jobseeker help info

Post by Admin on Sun Apr 16, 2017 2:42 pm

Originally posted by agnes fairchilds:

Community Work Programme Provider Guidance

CWP provider guidance pdf
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Re: jobseeker help info

Post by Admin on Sun Apr 16, 2017 2:45 pm

[quote="Mary" post=46337]If you expect to be referred to Help to Work or MWA:

To strengthen your case for not being referred:

1. Find a quality voluntary placement of your own choosing, that strongly links with your job goals.

www.do-it.org.uk/
www.volunteering.org.uk/
There are others or type in "volunteering + your town" to your search browser.

2. Join a work club, which is totally voluntary and a supportive environment.

www.nationalworkclubs.net/

3. Prove why you do not need work experience right now.

You are then completely in control and you eliminate the risk of sanctions and/or poor treatment.

Another benefit:

The money grabbing providers get no money, but you support a charity of your choice!

If you have particular circumstances, this is the time to speak up!

Health
Caring responsibilities
Transport difficulties
Fear of groups
Etc.

DWP guidance:
Where other barriers exist, for example:
a significant disability (whether physical or mental)
a low level of basic skills
a chaotic lifestyle due to drug / alcohol misuse, and
a background that includes serious criminal convictions,
CWP would not be appropriate and consideration should be given to placing
the claimant on MIR or Daily WSR.

Explain to the claimant:
about Back to Work Schemes
what the provision entails
how we expect them to benefit from the provision
that any travel and/or care costs they incur will be met by
the provider

Provider Guidance: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/314475/community-work-placements-provider-guidance.pdf

https://www.whatdotheyknow.com/request/work_scheme_guidance#incoming-525409

You simply need to be able to bat back at the reasons for referral and how you will benefit more with your own plan! Smile

If the Secretary of State’s invokes a statutory power which may have serious consequences on a your ability to meet your living needs you must be provided with all the correct information as well as advice. You can then propose your alternative.

The law

A public authority may be acting unlawfully if it has made a decision or done something:

*Without the legal power to do so (unlawful on the grounds of illegality)

*So unreasonable that no reasonable decision-maker could have come to the same decision or done the same thing (unlawful on the grounds of reasonableness)

*Without observing the rules of natural justice (unlawful on the grounds of procedural impropriety or fairness)

*In breach of European Community Law or the Human Rights Act

Another route:

https://www.whatdotheyknow.com/request/215584/response/535819/attach/3/Help%20to%20Work%20linking%20document.pdf

Challenge Daily Attendance:

Effective Employment Scheme Appeal/Complaint Template

http://respectfulbenefits.forumotion.com/t51-effective-employment-scheme-appeal-complaint-template#156
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Re: jobseeker help info

Post by Admin on Sun Apr 16, 2017 2:48 pm

http://refuted.org.uk/2014/08/06/sanctionstips/


Extensive Tips on JSA and ESA sanction appeals and claiming Hardship Payments
Posted on 06/08/2014 by www.refuted.org.uk

Your chances of winning an appeal are better than 50-50

Content

1) JSA or ESA claimant and sanctioned?
1.1) Types of sanction
2) Mandatory reconsideration (Appeal first stage)
2.1) Reconsideration time frame
3) Written statement of reasons
3.1) Be wary of the telephone
4) Second opinion
5) Complain to your MP
6) Hardship payments
6.1) DWP guidance, leaflet and specimen claim form
7) Housing Benefit and Council Tax Reduction/Benefit
8 ) Keep claiming
8.1) Application of a sanction to a new award
9) Jobcentre adviser is abusive?
10) Tribunal (Appeal second stage)
10.1) Appealing to the Tribunal
11) Sources of advice
12) Other points for consideration Updates
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Re: jobseeker help info

Post by Admin on Sun Apr 16, 2017 2:49 pm

[quote="Mary" post=51046][attachment=899]HowtochallengeanActivelySeekingWorkSanction2-9-14.pdf[/attachment]

Other useful information:

For circumstances see:

pic=105.0
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Re: jobseeker help info

Post by Admin on Sun Apr 16, 2017 2:53 pm

The EQUALITY ACT – BEING TREATED FAIRLY BY THE WPP letter


The EQUALITY ACT – BEING TREATED FAIRLY BY THE WPP

Dear Manager

This an informal communication to advise you of my concerns regarding my participation within the Work Programme about the support I may be offered.

Firstly, you will be aware under the Equality Act 2010 that your organisation has a duty to make reasonable adjustments for my disabilities, which are as follows:
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Re: jobseeker help info

Post by Admin on Sun Apr 16, 2017 2:53 pm

Corroboration of job search evidence letter


Corroboration of job search evidence

ADAPT TO SUIT THE SITUATION

Dear Manager

I wish to make a complaint about how I was treated by x on x date.
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Re: jobseeker help info

Post by Admin on Sun Apr 16, 2017 2:56 pm

as this is fact it rightly belongs here

[quote="ssnsmudge" post=55900]
edited due to a request for the direct link be removed

Disturbing trends!
We are still accepting enquiries across the UK and this enables us to identify patterns of activity in different locations.
The most recent and disturbing activities are as follows:
1. Claimants are not being allowed to sign on if they do not provide job search evidence in a particular way. This means the claim will be closed after 5 working days and the individual has no immediate right of appeal or access to Hardship.
2. Claimants are being asked to provide evidence of emails they have sent to employers as proof they have applied for jobs.
Both of these activities are unlawful.
Jobcentre staff cannot refuse to sign you for this reason.
Claimants can provide job search evidence in any format of their choice and it must be accepted unless the evidence is highly improbable or contradictory. it is the DWP Decision Maker who determines the level of evidence that is required.
Under Article 8 Right to a private and family life
Respect for correspondence
Everyone has the right to uninterrupted and uncensored communication with others – a right particularly of relevance in relation to phone-tapping; email surveillance; and the reading of letters.
The limitations do not apply to job seekers.
https://www.liberty-human-rights.org.uk/…/article-8-right-p…
DWP's own policy regarding job search evidence:
https://www.whatdotheyknow.com/…/jobseeker_agreement_to_cla…
Please contact your MP and/or a local welfare advice agency if you are experiencing similar difficulties.
This behaviour is not acceptable.
[/quote]

this is in no direction of pointing fingers against anyone, the post is receiving too many enquires and ill health
the info is still viable please consult your local mp or welfare advice centres if you are refused to sign on
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Re: jobseeker help info

Post by Admin on Sun Apr 16, 2017 2:59 pm

[quote="Mary." post=57868]Everything is now in one place:

https://benefitsanction.wordpress.com/

As 900 web pages link to JSSA website https://jobseekersanctionadvice.com/they are longer closing online operations

Follow @benefitsanction

Due to the sad news that the Job Seeker Sanction Advice (JSSA) website is to close, below are links to it’s How to Guides as PDF and Word documents, with ZIP files for MAC versions.

included categories


How To Agree A Fair And Reasonable JSA
PDF – Word – ZIP

How to Appeal an Actively Seeking Work Sanction
PDF – Word – ZIP

How To Challenge A Failed To Attend Interview Sanction, No Notification Received
PDF – Word – ZIP

How To Challenge A Failed To Attend, Late Attendance Sanction
PDF – Word – ZIP

How To Challenge A Refusal Of Employment Sanction Where The Vacancy Has Not Been Properly Notified
PDF – Word – ZIP

How To Challenge A Refusal Of Employment
PDF – Word – ZIP

How To Challenge Daily Attendance And Other Inappropriate Mandatory Behaviour
PDF – Word – ZIP

How To Complain Effectively
PDF – Word – ZIP

How To Speed Up Receipt Of Previously Sanctioned Benefits
PDF – Word – ZIP

Insufficient Steps To Seek Work, How To Prevent A Sanction
PDF – Word – ZIP

Job Search Template
Word – ZIP

On December 29th 2014, JSSA posted a facebook message, which supports permission to host it’s guides.

In the event of any links to above not working you can download all files, as-is on 28/12/14.[/quote]
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Re: jobseeker help info

Post by Admin on Sun Apr 16, 2017 2:59 pm

[quote="Mary" post=39600][quote="Bryan" post=39597]This link is useful too

https://www.whatdotheyknow.com/request/jobcentre_forms_when_far_away_fr

can't find any sign of a ES90 anyone have a link for this form if that is its name. Cheers[/quote]

HI Bryan

It is now called an ES90JP

https://www.whatdotheyknow.com/request/114636/response/281338/attach/3/ES90JP%2006111.pdf

http://www.rightsnet.org.uk/forum-archive/index0fc1.html[/quote]
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Re: jobseeker help info

Post by Admin on Sun Apr 16, 2017 3:03 pm

Electronic Signing dated 2 December 2014

https://www.whatdotheyknow.com/request/digital_signing_the_facts

The response received

"Electronic Signing is not mandatory However we do encourage claimants to sign electronically by highlighting the advantages that it will give them. Using the facility will give claimants additional confidence in the security of their information and by automating the process it significantly reduces the risk of errors occurring. Our experiences show that claimants have willingly accepted the change. Initially the only benefit that will be rolling out with Electronic Signing is Jobseekers Allowance (JSA).

Given the fact that a Digital Signature could be used against a benefit claimant where the manipulation of "Custom Fields" would allow for a Template to be removed and replaced with a new Template, where a signature was used to comply with text that could be replaced with other text through the use of Drop Templates, would mean that the claimant could be signing to agree something which they later find out was not something that they originally agreed to sign.

Therefore the use of such material in a Court is inadmissible. as taking e-signatures is something that can still be manipulated, and unless there was a paper copy of the persons signature which proved the document was signed and agreed to, being that a claimant signed a physical copy of an agreement. Therefore, you would have to gain consent from the claimant to appear in court and testify, which I doubt would happen if it is the case that they were claiming benefits illegaly.

https://www.whatdotheyknow.com/request/248977/response/612754/attach/html/2/FoI%20request%20224%20reply.pdf.html

Electronic Signing is not mandatory under legislation; however it brings significant benefits for both Claimants and the Department in terms of paper reduction, security and preventing payments errors. Once implemented fully across the business it will be the Department’s normal method of signature capture.

https://intensiveactivity.wordpress.com/2015/04/04/no-mandatory-requirement-for-a-claimant-to-sign-on-electronically/

Our reference: VTR 1201
Date: 2 April 2015

Dear P Baker

Thank you for your Freedom of Information request received on 26 March
2015. You asked:
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Re: jobseeker help info

Post by Admin on Sun Apr 16, 2017 3:03 pm

[quote="ABC" post=59350]
61. Claimants should not be set a minimum number of jobs to apply for each
week as such a requirement is unenforceable.

https://www.whatdotheyknow.com/request/250147/response/611633/attach/html/5/Claimant%20Commitment%20Guidance.pdf.html[/quote]
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Re: jobseeker help info

Post by Admin on Sun Apr 16, 2017 3:04 pm

[quote="agnes fairchilds" post=59851]Advice for Decision Making Guides updated 17/2/15

This advice for DWP decision makers covers:

Universal Credit (UC)

Personal Independence Payment (PIP)

contribution-based Jobseeker’s Allowance (JSA) and contribution-based Employment and Support Allowance (ESA) for people who are eligible for Universal Credit

The advice in the Decision makers’ guide applies in all other cases.


Advice for decision making: staff guide

Decision Makers Guide


Decision makers’ guide: Vol 1: Decision making and appeals: staff guide

Decision makers’ guide: Vol 2: International subjects: staff guide

Decision makers’ guide: Vol 3: Subjects common to all benefits: staff guide

Decision makers’ guide: Vols 4, 5, 6 and 7: Jobseeker's Allowance and Income Support: staff guide

Decision makers’ guide: Vols 8 and 9: Employment and Support Allowance: staff guide

Decision makers’ guide: Vol 10: Benefits for incapacity, disability, maternity and bereavement: staff guide

Decision makers’ guide: Vols 13 and 14: State Pension Credit: staff guide[/quote]
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Re: jobseeker help info

Post by Admin on Sun Apr 16, 2017 3:04 pm

Originally posted by agnes fairchilds:

Framework generic guidance: provider guidance

This provider guidance provides requirements and background relevant to all DWP employment related programmes.

This provider guidance provides requirements and background relevant to all Department for Work and Pensions (DWP) employment related programmes. It focuses on:

   the contracting body of DWP and what you can expect from them
   minimum standards for delivering DWP provision, including law and legislative requirements
   the management and assurance of these standards
   business continuity and related procedures

Introduction to DWP Provider Guidance

Delivering DWP Provision

Provider Engagement

Management Engagement

Evidencing/Validating Payments – Job Outcomes and Sustained Job Outcomes

Provider Assurance

Self Assessment

Information Security

Marketing and Communications to Participants

Sustainable Development

ESF Requirements (England Only)

Purpose of Programme Accident Report Form (PARF1)

Participants Report of Accident/Disease (PARF2)

Tax & NICs treatment of payments and/or benefits

The following are not pdf's but can be found here

ESF Declaration,
Good News Story Template and Consent Form,
ESF Best Practice Stencil,
Clerical Incident Report Form,
Incident/Assault Form IF1,
Line Manager's and nominated manager's report and referral from 3rd parties incident/assault form IF2, Witness Statement to incident/assault IF3,
Merlin standard complaint report form,
Annex 1 - Request to review post payment decisions.
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Re: jobseeker help info

Post by Admin on Sun Apr 16, 2017 3:06 pm

http://refuted.org.uk/2015/04/14/coachescannot/

Today the DWP disclosed a summary of it’s Work Coaches (WC) “main activities“, it is worth noting that use of the ‘My Work Plan‘ is entirely voluntary and benefit claimants can restrict WC/DWP access to Universal Jobmatch accounts. Under Universal Credit (UC), it is not a requirement to sign a Claimant Commitment (CC), legislation requires that one be “accepted” via a number of means. Before accepting a UC CC, there is a 7 day cooling off period.
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A-Z Jobcentre Internal Guidance

Post by Mary_FV on Sun Jun 18, 2017 10:44 am

This list will help if you are asking for specific information

https://www.whatdotheyknow.com/request/your_intralink_a_z_of_jobcentre#incoming-953805
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Re: jobseeker help info

Post by oneman on Tue Jul 18, 2017 1:34 am

Mary_FV wrote:This list will help if you are asking for specific information

https://www.whatdotheyknow.com/request/your_intralink_a_z_of_jobcentre#incoming-953805

Not 100% sure how long they keep the info for but if you save the link it will take you to their archive and it will be there. (after 5 years? Question )

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Re: jobseeker help info

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