Universal Credit seeks booking system to support up to 30 million appointments
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Universal Credit seeks booking system to support up to 30 million appointments
Universal Credit seeks booking system to support up to 30 million appointments
https://www.publictechnology.net/articles/news/universal-credit-seeks-booking-system-support-30-million-appointments?platform=hootsuite
https://www.publictechnology.net/articles/news/universal-credit-seeks-booking-system-support-30-million-appointments?platform=hootsuite
echidna- Posts : 3443
Points : 8214
Reputation : 161
Join date : 2017-04-20
Re: Universal Credit seeks booking system to support up to 30 million appointments
I understand appointments are currently being booked manually via an excel spreadsheet in UC Full Service areas!
Mary_FV- Posts : 324
Points : 715
Reputation : 143
Join date : 2017-04-15
DWP awards £2.5m appointment booking solution contract
While GDS is understood to have no current plans for a cross department booking solution, DWP has signed a 12 month contract for appointment system to support Universal Credit
The Department for Work and Pensions (DWP) has awarded a 12 month contract to provide an appointment booking system for Universal Credit as it considers whether later this year to purchase a new system to support these functions.
Under the agreement, which is valued at £2.5m and came into effect at the beginning of this month, supplier Booking Bug will provide a solution to handle between 21 million and 25 million annual applications for the delayed welfare reform project.
The new contract is scheduled to end on April 30, 2018, with DWP considering its future options for appointment booking technology. The Government Digital Service (GDS) is not presently thought to be planning the development of a cross-departmental technology that might meet these needs
http://central-government.governmentcomputing.com/news/dwp-awards-25m-appointment-booking-contract-5828864
The Department for Work and Pensions (DWP) has awarded a 12 month contract to provide an appointment booking system for Universal Credit as it considers whether later this year to purchase a new system to support these functions.
Under the agreement, which is valued at £2.5m and came into effect at the beginning of this month, supplier Booking Bug will provide a solution to handle between 21 million and 25 million annual applications for the delayed welfare reform project.
The new contract is scheduled to end on April 30, 2018, with DWP considering its future options for appointment booking technology. The Government Digital Service (GDS) is not presently thought to be planning the development of a cross-departmental technology that might meet these needs
http://central-government.governmentcomputing.com/news/dwp-awards-25m-appointment-booking-contract-5828864
Mary_FV- Posts : 324
Points : 715
Reputation : 143
Join date : 2017-04-15
Re: Universal Credit seeks booking system to support up to 30 million appointments
I wonder if the IT system will be as good as that used by BA
Caker- Posts : 1812
Points : 2414
Reputation : 270
Join date : 2017-04-14
Re: Universal Credit seeks booking system to support up to 30 million appointments
Yes Caker the DWP haven't got a good record for there IT systems! I just hope no one is sanctioned due to a mix up with their appointment's due to some computer problem
Re: Universal Credit seeks booking system to support up to 30 million appointments
havent we already seen that problem already with dwp computers and mistakes been made weather it problem or infact the adviser supplying the wrong info to the claimant
Re: Universal Credit seeks booking system to support up to 30 million appointments
I agree Admin, it just people need to double check everything from these people. Aswell as them changing the goal posts at the drop of a hat.
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